Gemma Cahill

I am reliable, trustworthy and a very focused person who is able to work well under pressure and as part of a team. I am responsible and hardworking throughout my job duties and able to learn new skills quickly and efficiently. I am able to communicate with people easily and have no problems in dealing with new challenges and tasks.

Administrator - Essex Gas Solutions - Clacton-on-Sea

(2026-01)

• Managing incoming calls, emails and customer enquiries.
• Booking and scheduling gas engineers for jobs, servicing and repairs.
• Coordinating engineer diaries and arranging appointments with customers.
• Raising and processing jobs/work orders.
• Preparing quotes, invoices and purchase orders.
• Updating customers on appointment times, job progress and any delays.
• Liaising with engineers, customers, suppliers and contractors.
• Processing engineer paperwork, job sheets and completion certificates.
• Maintaining accurate customer and property records.
• Uploading and organising gas safety certificates, service records and other compliance documentation.
• Keeping track of outstanding jobs, remedial works and follow-up appointments.
• Ordering materials and liaising with suppliers when required.
• Raising purchase orders and matching invoices.
• General office administration, filing and data entry.
• Using systems such as job-management software, Microsoft Office/Excel and email.
• Handling customer complaints and resolving routine issues professionally.
• Supporting the management team with general administrative tasks.

Weekend On-Call Field Supervisor - Home Instead - Frinton-on-Sea, Essex

(2024-08)

• To provide on-call assistance to Clients and Care Professionals
• Undertake visits that cannot otherwise be covered
• Support care consultations, service reviews and complete client support plans
• Conduct client and Care Professional introductions
• Conduct support visits
• Maintain accurate Client and Care Professional records on appropriate systems
• Build and maintain positive relationships with potential and existing clients, families and other professionals involved in their care
• Attend and provide a comprehensive face to face handover at the beginning and end of each period of work (4pm Friday, 9.30am Monday)

Out of Hours Care Coordinator - Airmid Staffing Limited - Remote

(2023-03 - 2024-04)

• Remote working
• Bridging service
• Out of hours Care Coordinating
• Part of the NHS Crisis Response Team
• Respond to new referrals/emails in a timely manner
• Managing and preparing staff rosters on Excel
• Working alongside Senior Manager, Care Coordination & Field Care supervisors
• Ensuring high standard of care are maintained at all times
• Client & Care worker files are recorded, kept up to date and filed secure
• Auditing/monitoring Log My Care
• Reporting to NHS Crisis Response Team with any issues/concerns that are raised

Care Coordinator - HOLISTIC COMMUNITY CARE - Stockwell, Greater London

(2020-02 - 2023-01)

• Liaising with Social Services and other Health Professions
• Managing and preparing staff rosters
• Working alongside Field Care supervisor
• Respond to new referrals in a timely manner
• Experienced with working with clients with the following - Learning disability, Complex needs & Elderly
• Experience working with CM2000, Staff plan software and Pass System
• Ensuring high standard of care are maintained at all times
• Client & Care worker files are recorded, kept up to date and filed securely
• Produce reports, as required by Management
• Maintain staff ECM compliance
• Managing a team of care workers and working along side a Field care Supervisor
• Investigating and actioning complaints/safeguardings
• Taking active part in the Out of Hours OnCall
• NVQ Level 3 Health & Social Care

Field Care Supervisor - Holistic Community Care - London

(2018-11 - 2020-02)

• Carry out Individual needs Assessments – person centred based
• CM2000 & Staff plan
• Oncall out of hours emergency
• Reporting change of needs in Service Users
• Supervise and monitor Care workers – Identify training needs
• Conduct Quality Assurance reviews with Service Users & Care workers
• Liaising with Care Manager & Care Coordinators
• Ensure all files are up to date with the correct paper work filed
• Ensuring high standard of care are maintained at all times
• Reporting to Social Services – Issues and Concerns
• Build and maintain positive relationships with potential and existing clients, families and other professionals involved in their care
• Attend and provide a comprehensive face to face handover at the beginning and end of each period of work (4pm Friday, 9.30am Monday)

Domiciliary Care Worker - Holistic Community Care - Stockwell

(2018-04 - 2018-11)

• Assisting with personal care, such as showering/strip wash.
• Proving Level 1 & 2 support with Medication administration
• Reporting issues/concerns to my line manger
• Ensuring MAR Charts and Log books are documented accurately
• Supporting a service user with shopping, domestic, laundry and meal preparation
• Additional tasks, as required

Manager - Opening and closing the shop - Luxe Apparel - Women's Fashion

(2015 - 2017)

• Dealing with customers and enquiries
• Use of Excel, Word & PowerPoint
• Advertising, creating websites and keeping up to date on social media
• Taking payments and cashing up
• Payroll
• Taxes

Hair Stylist Reception - Celsius hairdressers

(2004 - 2015)

• Dealing with Customers
• Reception
• Taking payments
• Answering telephone
• Stock taking
• Use of Excel
• Blow drying & styling
• Colouring
• Cutting
• Shampooing
• Payroll
• Making sure the salon is tidy
• Cashing up at the end of the day
• Supervising Junior's
• Managing computer software and resolving issues
• Key holder of Opening and closing the salon

Data entry - Reception

(2005 - 2007)

• Use of Excel, PowerPoint & Word
• Filing
• Photocopying
• Scanning
• Answering telephone

NVQ Level 3 Health & Social care - Health & Social Care (2021-07 - 2022-08)

Customer Service (NVQ) - Customer Service - Bromley Online Learning Centre (2013 - 2014)

NVQ Level 1 key skills in application of numbers - Key Skills

NVQ Level 1 key skills in communication - Key Skills

NVQ Level 1 key skills in Information and Communication Technology - Key Skills