Gemma Christie

My name is Gemma, I'm 25 years old and I consider myself to be a highly motivated individual, with a positive approach and outlook. I have experience in customer service and dealing with challenging situations. When doing so I am confident in my ability to remain calm to resolve any difficulties.

I understand the importance of being able to work as part of a team, but I am also able to work as an individual. I can meet any targets and deadlines set. I also consider myself to be hardworking, punctual and reliable.

Store Associate - Reductions and Waste / News Papers and Bread at Tesco (2021-09 – Present)

My main roles in store are to complete reductions, waste, papers and bread. Reductions and waste focus on reducing product prices which helps contribute to waste control.

• Trained on checkouts, stock replenishment and customer service desk
• Assist customers with issues including returns, refunds and in-store problems
• Monday/Thursday – Reductions and Waste
• Wednesday/Friday – News Papers and Bread

Kickstart Programme Support at Tesco (2020-11 – 2021-05)

My role was to support with the daily functions that help the store operate successfully, this would include stock replenishment and rotation, product reductions, date scanning, waste control, assisting customers around the store and helping with general enquiries about products and other issues.

• Worked on checkouts, self-service and kiosk serving customers lottery and tobacco products
• Cash handling and completing card payments

E-commerce Business Owner at Handmade tales (2019 – 2020-04)

E-commerce business making various bespoke gifts ranging from glasses incorporating a message, scented and coloured candles, framed picture messages and cards for special occasions.

Avon Representative at Avon (2020-01 – 2020-04)

• Deliver catalogues door to door
• Process orders online
• Cash handling
• Deal with issues such as offering alternative products when other products were out of stock

Work Experience at Electric unicorn (2019-04 – 2019-04)

Hairdressers and extension specialists

Work Experience at Woodcraft (2017-06 – 2017-08)

A facility for local children to take part in group activities such as playing games like 'stuck in the mud' and 'fruit salad'

Work Experience at Play out (2017-07 – 2017-08)

A local organisation for children to go to various parks in the area and play in a safe environment instead of on the streets.

GCSE – Prenton High School for Girls (2012 – 2017)

NVQ level 1 Hairdressing in Hairdressing (2017 – 2020)

NVQ level 2 Hairdressing in Hairdressing (2017 – 2020)

NVQ level 3 Hairdressing in Hairdressing (2017 – 2020)