Gemma Fletcher

I am a married mum of 3 children of my own and step mother to another 3 children. I enjoy spending time with my family. I am very family orientated. I am a hard worker, punctual and a great team player. I am a quick learner and adapt to changing situations with ease.

Call Centre Operator - National Windscreens

(2016-11 - 2020-11)

• Taking incoming calls within designated KPI's
• Data input
• Logging complaints with the correct department

Complaints Handler - Headlam

(2020-11)

• Log all incoming complaints correctly
• Process complaints
• Liaise with suppliers and log complaints with them, process debit and credit requests via in house system
• Offer solutions for customers in a timely manner
• Process replacement orders or allowances
• Organise inspections
• Keep customers updated with regular email updates
• Take ad hoc calls
• Regular office admin

GCSE - Maths, English and Science - Ebbw Vale Senior School (1997-09 - 1999-05)

Access to higher Education - Health - Sutton Coldfield College (2008-09 - 2010-07)

Bachelor of Science - Nursing - Birmingham City University (2010-09 - 2014-05)