Gemma Foister

Highly organised and self-motivated, with strong attention to detail and excellent time management skills. My varied experience as a Receptionist / Facilities Manager has allowed me to work within fast-paced environments and work efficiently. I am reliable, good at multi-tasking, proactive, have an excellent work ethic and lots of common sense.

I am well presented with a good telephone manner with outstanding customer service skills. I am good with people and keen to learn and take on new challenges.

Carer - Personal Care

(2022-08)

From August 2022 to present, I took on the full-time responsibility of caring for my elderly mother, who required daily assistance due to health-related issues. This experience taught me valuable skills such as time management, organization, patience, and resilience. While I was not employed during this period, I remained committed to personal development and am now fully prepared and eager to re-enter the workforce with renewed focus and dedication.

Building Manager / Receptionist - G4S SECURITY - Royal Tunbridge Wells

(2015-05 - 2022-08)

• Meeting and greet clients, staff, and visitors
• Answering the phone, directing calls, emailing messages to relevant staff members
• Ensuring all visitors and any contractors to the office, complete and return a COVID-19 Declaration form
• Showing visitors to the appropriate meeting room
• Ensuring that all staff wishing to work in the office that day have pre-booked a desk
• Ensuring the reception area is always tidy and presentable
• Checking the meeting rooms and reporting any issue to Facilities
• Managing the reception inbox responding to staff
• Ensuring all meeting rooms are prepared and ready to a high standard
• Managing all meeting room bookings via Microsoft Outlook
• Ordering catering for meetings
• Access cards given to staff who have forgotten their own access card
• Booking couriers
• Checking the stationery cupboard to see what items need to be ordered
• Ensuring the client kitchen area is always presentable
• Daily collection and distribution of post

Head Receptionist - REDWOOD PUBLISHING - London

(1997-01 - 2000-12)

• Meeting and greeting clients and directing to the relevant department
• Issuing access cards to the tenants in the building
• Providing clients/visitors with parking permits
• Ensuring the visitors book gets filled in correctly
• Dealing with contractors on site
• Keeping Compliance documents up to date
• Making sure reception area is always clean and tidy
• Sorting out post and emailing correct department
• Keeping up to date with FRA and health and safety
• Liaising with client on telephone and overflow of calls
• Arranging internal and external conferences, meetings, travel and lunches
• Typing of documents, organisation of conferences and lunches
• Diary keeping
• First point of call for incoming calls

PA to Managing Director - Impact FCA - London

(1994-01 - 1997-12)

Secretarial back-up to consultants - REINSURANCECOMPANY - London

(1990-01 - 1994-12)

GCSE or equivalent - Orpington College