Gemma Sharples

Motivated and dependable professional with experience in pharmacy, childcare and customer service, now looking to build a long-term career in business administration. Experienced in dealing with customers and colleagues, maintaining accurate records, handling confidential information and managing several responsibilities in busy environments.

Holds

Level 2 qualifications in Mathematics and ICT and enjoys learning new systems and developing new skills. Particularly interested in the opportunity at Eat My Logo to support Sales, Marketing and Finance while completing a Business Administration apprenticeship.

Pharmacy Dispenser - Youles Pharmacy

(2026-06)

• Provide professional customer service and respond to enquiries while maintaining confidentiality and discretion.
• Maintain accurate records and follow established procedures, with strong attention to detail when handling information and tasks.
• Use computer systems as part of day-to-day pharmacy administration and enjoy learning new processes and systems.
• Prioritise competing tasks in a busy environment and work closely with colleagues to keep services running smoothly.

Pharmacy Dispenser - Tesco Pharmacy

(2024-01 - 2026-06)

• Dealt with customers and enquiries professionally, building positive relationships and communicating clearly.
• Completed accurate administrative and record-keeping tasks and handled sensitive information appropriately.
• Supported stock and routine pharmacy processes while maintaining accuracy and following procedures.
• Worked as part of a busy team and managed changing priorities throughout the working day.

Pharmacy Dispenser - Pomfret Pharmacy

(2023-03 - 2024-01)

• Provided friendly customer service and handled enquiries in person and by telephone.
• Kept records and information accurate and confidential, following pharmacy procedures.
• Supported day-to-day administration and stock processes with care and attention to detail.

Level 3 Nursery Practitioner - Small World Nursery

(2020-09 - 2023-03)

• Maintained accurate records and followed safeguarding, confidentiality and workplace procedures.
• Communicated regularly with parents, colleagues and other professionals, adapting communication to different needs.
• Planned and organised activities while managing multiple responsibilities in a busy environment.
• Built positive working relationships and supported the smooth day-to-day running of the setting.

Customer Service - Starbucks and Costa Coffee

(2020-09)

Approximately 12 years of childcare experience across different settings, alongside customer-service roles at Starbucks and Costa Coffee. Developed strong communication, customer service, teamwork and organisation skills through working with the public and supporting colleagues.

Support Staff Course for Pharmacy Healthcare Assistants - Buttercups Training (2024)

Advanced Level Apprenticeship - Children and Young People's Workforce: Early Years Educator (2021)

Level 3 Diploma in Children's Learning and Development - Early Years Educator - Pearson Edexcel (2020)

Functional Skills – Mathematics Level 2 - Pearson Edexcel (2020)

Functional Skills – ICT Level 2 - Pearson Edexcel (2020)

Level 1 Certificate for IT Users - ECDL Part 1 - BCS (2009)

BTEC National Diploma in Animal Care - Myerscough College (2003)

GCSE/equivalent - English, Food Technology, Art & Graphics, Science and Health & Social Care - Southlands High School (1997 - 2001)