Gemma Sylvester

Reliable and motivated retail professional with over 15 years of experience in customer service, stock organisation, and supporting day-to-day store operations. Experienced working in fast-paced retail environments, delivering excellent customer service, maintaining high shop standards, and supporting team operations. Confident working independently or as part of a team, with a hands-on approach and strong attention to detail.

Passionate about creating a positive shopping experience and supporting colleagues to deliver results.

Owner at Suited Up (2024-09 – 2025-12)

• Managed daily retail operations for a men's formalwear business, both in-store and online
• Delivered excellent customer service and built positive relationships with customers
• Organised stock, prepared garments for sale, and maintained high presentation standards
• Listed products online with accurate descriptions and pricing
• Checked stock quality and ensured items were customer-ready
• Managed workload independently while maintaining organised and efficient operations
• Supported sales growth through product presentation and customer engagement

Retail Assistant at Suited n Booted (2008-08 – 2024-08)

• Supported the daily running of a busy retail store specialising in men's formalwear
• Assisted customers with suit hire and product enquiries in a professional and approachable manner
• Helped prepare customer orders accurately and efficiently
• Organised stock and maintained clean, tidy, and well-presented shop areas
• Worked closely with the business owner to complete daily tasks and meet customer needs
• Checked returned items, maintained quality standards, and ensured products were ready for reuse
• Demonstrated reliability, teamwork, and flexibility during busy trading periods

Cleaner at Travelodge

• Maintained high cleanliness and hygiene standards
• Worked efficiently to complete tasks within deadlines

Factory Operative

Food Production

• Worked in fast-paced production environments
• Followed health, safety, and cleanliness procedures
• Demonstrated reliability and strong teamwork skills

– Howden Secondary School