Gemma Vincent

Highly organised and proactive professional with over 15 years' experience in financial services, supporting senior colleagues and managing complex client and operational matters. Known for excellent communication, strong attention to detail and the ability to coordinate multiple priorities in fast-paced environments while maintaining discretion and professionalism. Experienced in working with senior stakeholders, managing sensitive information and ensuring processes run smoothly and efficiently.

I particularly enjoy supporting others by helping manage competing priorities, maintaining organisation and contributing to a well-structured and productive working environment.

Commercial Banking Support (Team Senior) - Arbuthnot Latham - Exeter

(2018-04)

• Managing complex client enquiries and complaints, coordinating across internal teams to deliver timely resolutions
• Processing high-value and time-sensitive payment instructions with strict attention to detail
• Acting as a liaison between clients and internal departments to ensure clear communication
• Prioritising multiple requests and deadlines in a busy operational environment
• Promoted to Team Senior in recognition of reliability and strong performance

Associate Personal Banker - NatWest Bank

(2017-08 - 2018-02)

• Supported customers with day-to-day banking needs and account management
• Encouraged and supported adoption of digital banking services
• Managed customer concerns with professionalism and empathy
• Appointed Staff Wellbeing Champion and completed Professional Banker Certificate

Senior Client Portfolio Manager - NatWest Bank

(2015-11 - 2017-08)

• Managed complex commercial lending cases and documentation
• Coordinated communication between lawyers, valuers and accountants
• Delivered presentations to senior management on operational efficiency
• Maintained compliance and accuracy within a regulated environment

Relationship Manager Assistant - NatWest Bank

(2014-12 - 2015-11)

• Provided direct support to three Relationship Managers
• Coordinated client meetings, reviews and documentation
• Managed communication between clients and internal teams
• Led regional Digital Banking Rollout achieving top performance results

Deputy Branch Manager - NatWest Bank - Hatherleigh

(2014-07 - 2014-12)

• Oversaw daily branch operations and compliance checks
• Coordinated appointments and team workflow
• Ensured regulatory standards and service levels were maintained

Customer Services Officer - NatWest Bank - Okehampton & Area

(2010-07 - 2014-07)

• Delivered front-line banking services and built strong customer relationships
• Volunteered as MoneySense Adviser delivering financial education sessions in schools

Okehampton College