Gemma White

Committed professional with focus on support and care in social work sector. Capable of enhancing individual well-being by providing tailored support, utilising skills in active listening, empathy, and problem-solving. Offering improved service delivery and client satisfaction through personalised care plans and effective communication.

Support worker at Rch (2026-03 – 2026-04)

Support worker learning disabilities at Neave crecent (2025-10 – 2026-03)

• Supported daily living skills training which increased client self-sufficiency.
• Encouraged social integration by facilitating community involvement opportunities.
• Implemented care plans set out by healthcare professionals leading to improved patient well-being.
• Administered medication according to schedule, promoting optimal health outcomes.
• Provided transportation for medical appointments, ensuring timely arrival.
• Assisted in maintaining a clean environment for improved client health.
• Prepared nutritious meals that met special dietary needs of clients.
• Participated in regular team meetings, enhancing quality of care provided.
• Actively listened to client concerns thus creating a comforting environment.
• Helped achieve patient independence through guided tasks and activities.

Support worker at Carlton hall (2025-06 – 2025-08)

• Supported daily living skills training which increased client self-sufficiency.
• Encouraged social integration by facilitating community involvement opportunities.
• Implemented care plans set out by healthcare professionals leading to improved patient well-being.
• Assisted in maintaining a clean environment for improved client health.
• Assured safety measures were met to prevent falls or accidents.
• Maintained detailed records of patient behaviour changes for healthcare team reference.
• Assisted with mobility issues enabling easier movement around the home.
• Increased comfort levels with personal care duties such as bathing and dressing.

Support worker at Lilac lodge (2025-01 – 2025-06)

• Assisted with mobility issues enabling easier movement around the home.
• Increased comfort levels with personal care duties such as bathing and dressing.
• Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
• Provided companionship during outings contributing to an active social life for clients.
• Enhanced wellbeing of patients by providing emotional support and companionship.
• Assured safety measures were met to prevent falls or accidents.
• Used excellent communication and interpersonal skills to engage and interact with individuals in need.
• Supported daily living skills training which increased client self-sufficiency.
• Encouraged social integration by facilitating community involvement opportunities.
• Implemented care plans set out by healthcare professionals leading to improved patient well-being.
• Assisted in maintaining a clean environment for improved client health.

Sales assistant at Aldi (2023-01 – 2025-01)

• Maintained detailed records of patient behaviour changes for healthcare team reference.
• Assisted with mobility issues enabling easier movement around the home.
• Increased comfort levels with personal care duties such as bathing and dressing.
• Helped achieve patient independence through guided tasks and activities.
• Enhanced wellbeing of patients by providing emotional support and companionship.
• Contributed feedback on patient progress leading to adjustments in personalised care plans.
• Actively listened to client concerns thus creating a comforting environment.
• Completed housekeeping tasks resulting in a clean, safe home environment.
• Participated in regular team meetings, enhancing quality of care provided.
• Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
• Used excellent communication and interpersonal skills to engage and interact with individuals in need.
• Built strong patient relationships through compassionate care and friendly rapport building.
• Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
• Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
• Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
• Collaborated effectively with team members to meet sales targets.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Offered personalised shopping advice to enhance customer experiences.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Utilised excellent communication skills to provide detailed product information.
• Assisted customers with product selection for optimal satisfaction.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.

Sales assistant at Poundland (2013-11 – 2023-01)

• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Addressed customer needs promptly, resulting in positive feedback and loyalty.
• Conducted daily inventory checks to manage stock levels accurately.
• Collaborated effectively with team members to meet sales targets.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Offered personalised shopping advice to enhance customer experiences.
• Trained new staff members, fostering a supportive working environment.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Utilised excellent communication skills to provide detailed product information.
• Assisted customers with product selection for optimal satisfaction.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Learnt about new products quickly, providing comprehensive guidance to customers.
• Improved customer service by efficiently handling queries and complaints.
• Monitored trends in consumer behaviour with keen attention to detail.
• Managed till operations smoothly, reducing waiting time for customers.
• Built strong relationships with regular customers for repeat business.
• Demonstrated products effectively leading to increased sales conversions.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Operated cash registers with accuracy and processed cash and card transactions.
• Followed company procedures and guidelines for smooth retail operations.
• Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.

GCSEs – Eastbrook comprehensive (1996-09)