Genet Berhane

I am keen, conscientious and reliable worker who has experience in manual work having practical hands-on skills. I have the ability to manage my workload effectively and efficiently, enjoy new challenges and can adapt to new skills quickly. I am quick learner and able to fully concentrate on tasks. I work well with all age groups; can work well under pressure displaying initiative and work unsupervised to ensure tasks are completed to the required standard.

Hospitality Staff - Manchester City F.C

(2014-05 - 2019-12)

Working in a busy atmosphere during match day and concerts, routinely having to assist and serve to large crowd football fans. Ably in line with business demands and to assist in the food and beverage service operations of the site, ensuring the highest standard of service delivery and customer satisfaction. Ensuring the appropriate levels of hygiene is maintained, and more important health and safety of the site are followed at all times. Keep update with new products, menus and promotions.

• Handled cash transaction with customer using cash register.
• Provided excellent customer service as team leader cashier for 4 years
• Restocked and replenished bar inventory and supplies before shifts.
• Balanced cash drower at the end of the shift.

Waitress in Restaurant - Manchester Toro's Steakhouse

(2015-06 - 2019-12)

• I took customer orders and delivered food beverages in professional manners.
• Arranged table setting and mentioned a tidy dining table.
• I working closely and friendly with the kitchen team to ensure correct meals are delivered and issues are relayed.
• Prepared mocktails and other drinks following recipes standard, the customer preferences and organised bar areas.
• I can work independently I and tackle any tasks before me and able to help my team members in order to be operative work force.
• Able to deal with aggressive people who have a challenging behaviour.
• Able to deliver the highest standards of one -to- one care to meet any individual needs.

GCSE - Math's and English - Birmingham college (2019-09 - 2019-06)

Access course - health and social care - Eccles Sixth Form College (2016-09 - 2017-07)

Level 2 - Maths, Level 2 English, Industrial Hospitality Skills - Wythenshawe Campus | The Manchester College (2014-09 - 2015-07)