Genevieve Smith

Reliable and hardworking professional with strong experience in cleaning, support, administration, and customer-facing environments. I am skilled in maintaining high standards, working efficiently, supporting teams, and delivering a dependable service in busy workplaces. My background includes commercial cleaning, warehouse work, administrative support, digital tasks, and community-based roles, which gives me a flexible, practical approach.

I have experience with Microsoft Office, data entry, record updating, and general administrative tasks. I am organised, adaptable, and committed to contributing positively in cleaning, support, admin, or retail positions.

Full-time cleaner - Mitie - The Mailbox, Birmingham

(2023-05)

• Full-time cleaner at The Mailbox, Birmingham
• Maintain high cleaning standards in a busy commercial environment
• Work efficiently, reliably, and with strong attention to detail

Covid touchpoint cleaner - Hays - Department for Work and Pensions, Birmingham

(2020-09 - 2023-05)

• Covid touchpoint cleaner for the Department for Work and Pensions in Birmingham
• Maintained hygiene and sanitation standards in a public-facing workplace
• Worked carefully and consistently to support a safe environment

Full-time cleaner - Emirates Business Lounge, Birmingham Airport - Birmingham Airport

(2015-11 - 2020-09)

Role continued under the following employers:

• Full-time cleaner in the Emirates Business Lounge at Birmingham Airport
• Delivered high standards of cleanliness in a premium customer environment
• Sodexo Prestige, 12 December 2017 to 28 September 2020
• Compass Group, 31 March 2016 to 11 December 2017
• Aviation Recruitment Network Ltd, 30 November 2015 to 30 March 2016

Full-time cleaning operative and kitchen porter - Pizza Express - Brindleyplace and Birmingham NEC branches

(2015-07 - 2015-11)

• Full-time cleaning operative and kitchen porter at the Brindleyplace and Birmingham NEC branches
• Supported cleanliness, kitchen operations, and day-to-day service standards

Part-time cleaning operative - UTC Gym (Ultimate Training Centre) - Erdington

(2014-01 - 2015-07)

• Part-time cleaning operative at UTC Gym in Erdington
• Maintained a clean, safe, and welcoming fitness environment

Part-time cleaning operative - Fitness First Gyms

(2010-12 - 2015-01)

Role carried out under the following employers:

• Part-time cleaning operative in a busy gym environment
• Compass Group PLC, December 2013 to January 2015
• Emprise Services, December 2010 to December 2013

Early morning cleaning operative - Premier Support Cleaning Services

(2013-04 - 2013-11)

• Early morning cleaning operative
• Worked reliably to complete cleaning tasks to schedule

Evening cleaning operative - Steele's Professional Cleaning Services Ltd - McDonald's offices, Sutton Coldfield

(2010-08 - 2013-12)

• Evening cleaning operative at McDonald's offices in Sutton Coldfield
• Maintained clean and professional office spaces to a high standard

Contract cleaning operative - Minster Cleaning Services

(2009-06 - 2012-09)

• Completed a variety of contract cleaning roles across different sites
• Adapted quickly to different environments, duties, and workplace standards

Weekend warehouse operative - AAH Pharmaceuticals

(2008-07 - 2012-03)

• Weekend warehouse operative in the bulk department
• Responsible for order picking, packing, and supporting efficient warehouse operations

Administrative placement - Extra Personnel - Birmingham City Council

(2007-01 - 2008-01)

• Administrative placement with Birmingham City Council
• Calculated and verified clock cards
• Used Northgate SX3 Housing software to verify tenant details and update records
• Created spreadsheets and personalised gas letters

Classroom assistant - Great Barr Primary School

(2002-10 - 2002-10)

• Completed two weeks of work experience as a classroom assistant
• Read to children, supported the teacher, and helped pupils where needed

Member of the Children's Liturgy Team - Our Lady of the Caribbean Chapel Centre - Aston, Birmingham

(2002-06 - 2009-01)

• Member of the Children's Liturgy Team
• Organised activities for children and taught religious studies on a fortnightly basis

Web Developer - Freshwinds

(2012-09 - 2013-09)

• Worked as part of a team to develop the Freshwinds IT website using WordPress
• Designed a compliments slip for the African Community Council of Regions
• Redesigned the Freshwinds leaflet for the organisation
• Designed the template for the Community Health Champions Birmingham 2013 volunteer pack

Workshop Facilitator - Thomas Pocklington Trust

(2012-04 - 2012-09)

• Supported elderly residents and other community members in learning how to use computers and the internet
• Delivered support once a week in a patient and approachable manner

BSc (Hons) - Web Computing - University of Wolverhampton (2007-09 - 2010-06)

BTEC National Certificate - E-Business - Birmingham Metropolitan College, Sutton Campus (2003-09 - 2006-06)

OCR Level 3 - Key Skills in Communication - Birmingham Metropolitan College, Sutton Campus (2003-09 - 2006-06)

GCSE - Mathematics - Birmingham Metropolitan College, Sutton Campus (2003-09 - 2006-06)

GCSE - English - Birmingham Metropolitan College, Sutton Campus (2003-09 - 2006-06)

GNVQ Intermediate - ICT - Birmingham Metropolitan College, Sutton Campus (2003-09 - 2006-06)

City & Guilds - Numeracy Stage 3 Written - Birmingham Metropolitan College, Sutton Campus (2003-09 - 2006-06)

GCSE - Double Award Science - Great Barr Comprehensive School (1998-09 - 2003-06)

GCSE - Food Technology - Great Barr Comprehensive School (1998-09 - 2003-06)