George Bacerra

Certified Healthcare Virtual Assistant with experience supporting U.S. medical clinics in patient intake, insurance verification, prior authorizations, appointment scheduling, and EMR/EHR management. Skilled in handling patient communication via phone, chat, and messaging platforms such as Weave and Klara while maintaining strict HIPAA compliance. Detail-oriented and highly organized, with the ability to manage high-volume administrative tasks in fast-paced healthcare environments.

Healthcare/Medical Virtual Assistant at Hello Rache (2023-07 – 2026-04)

• Conducted patient intake by collecting demographic information, medical history, and insurance details.
• Verified insurance eligibility, benefits, copays, deductibles, and coverage information prior to appointments.
• Managed appointment scheduling, rescheduling, and confirmations while coordinating with providers and clinic staff.
• Maintained accurate EMR documentation while ensuring HIPAA compliance and patient confidentiality.
• Handled inbound and outbound patient communication via phone, chat, and messaging platforms (Weave, Klara).

Reservation Sales Specialist at IHG Hotels and Resorts (2022-04 – 2023-06)

• Assisted customers with reservations, inquiries, and service requests.
• Provided accurate information and resolved customer concerns efficiently.
• Delivered high-quality customer service while maintaining strong satisfaction rates.
• Handled complaints and provided appropriate solutions in a professional manner

Customer Service Representative at Sitel (2021-08 – 2022-03)

• Responded to customer inquiries and resolved issues through phone support.
• Diagnosed customer concerns and provided effective solutions.
• Maintained accurate documentation of customer interactions.
• Demonstrated strong communication and multitasking skills in a fast-paced environment.

Bachelor's Degree in Medical Laboratory Science / Medical Technology – Virgen Milagrosa University Foundation (2015 – 2020)

NC II in Healthcare Services – Virgen Milagrosa University Foundation (2014 – 2015)