George Coote

Diligent and hardworking professional with an unwavering commitment to excellence. Known for meticulous attention to detail and a conscientious approach to every task undertaken. Demonstrates superb interpersonal skills, fostering strong collaborative relationships and effective communication across diverse teams.

Highly motivated and target-driven, adept at navigating complex challenges with strategic insight and determination. Passionate about achieving goals and delivering results that exceed expectations.

Senior Case Reviewer/SME - Momenta Group, Debt Management Operations - Working from home

(2022-06)

• Deloitte run project, supporting a high-profile banking client in the review of secured and unsecured accounts in arrears – phone/web based. Establishing root cause of financial difficulty, carrying out income and expenditure analysis and agreeing affordable repayment plans if appropriate. Sign-posting free independent money advice or forbearance options where necessary. Meeting quality and production targets. Provide SME cover as and when required by the project.

Debt Adviser - Harper McDermott t/a trustdeedscotland.com - Glasgow

(2022-01 - 2020-06)

• Provide over the phone debt advice via inbound and outbound calls to clients experiencing financial difficulty. Assessing circumstances by carrying out a credit search and income and expenditure analysis. Agreeing an appropriate debt solution. Ensuring all applications are fully compliant with FCA policy and legislative criteria. Meeting quality and production targets.

Senior Case Reviewer - Momenta Group, Debt Management Operations - Working from home

(2020-07 - 2022-01)

• Deloitte run project, supporting a high-profile banking client in the review of secured and unsecured accounts in arrears – phone based. Establishing root cause of financial difficulty, carrying out income and expenditure analysis and agreeing affordable repayment plans if appropriate. Sign-posting free independent money advice or forbearance options where necessary. Meeting quality and production targets.

Mortgage & Protection Adviser (Competent Adviser Status) - Mortgage Advice Bureau - Glasgow

(2019-04 - 2020-04)

• Meeting with clients to understand their financial situation, goals, and preferences regarding mortgage products. Conducting thorough assessments of clients' financial circumstances, including income, expenses, credit history, and existing debts, to determine their borrowing capacity and affordability. Researching and analysing various mortgage products offered by lenders to identify options that align with clients' needs and financial capabilities. Providing personalised mortgage recommendation

Mortgage Review Analyst (Contracting role) - Momenta Ops, Mortgage Rectifications - Gosforth

(2018-10 - 2019-03)

• Deloitte run project, supporting a high-profile Banking client in the review and rectification of internal stress testing processes. Manage a daily case target with a high attention to detail, reviewing product transfer and mortgage advice provided in relation to repayment method, term, Interest rates and product term, compliance hot spots, Lending into Retirement and Interest Only addressed before issuing detailed Recommendation. Meeting quality and production targets.

FINANCE UNDERWRITER (Travelling) - Loans2go Ltd - covering Scotland

(2010-09 - 2018-04)

• Contact leads for secured and personal Loans to carry out pre-qualifying checks and agree face to face appointment in line with agreed targets.
• Attend customer appointments, developing finance packages most suited to their needs. Carry out vehicle inspection and in-depth analysis of bank statements/income documents. Ensuring all applications are fully compliant with FCA policy and legislative criteria. Building trust and providing guidance & advice.
• Managing existing Business Account relationships. Optimising sales performance through regular meetings, supported with comprehensive staff training and regular feedback. Also, Identifying and recruiting new agents. Building and maintaining relationships.
• Analysing lead performance data for all agents within territory. Developing action plans/marketing strategies and Incentives with managers to maximise sales enquiries

DIRECTOR/SENIOR MORTGAGE & PROTECTION CONSULTANT - Mortgage Wise Ltd/Property Works (GSPC)

(2002-03 - 2010-09)

• Leading ‘Whole of Market’ Mortgage, Insurance and Debt Advice provision to existing and estate agency customers, consistently reaching or exceeding business targets.
• Establishing trainee advisor and administrative staff performance targets, reinforced with regular reviews and feedback to motivate and support high achievement.
• Monitoring policy and legislative compliance through robust systems and practices, backed up with stringent control measures.
• Developing and implementing innovative sales and marketing strategies, with responsibility for managing and working closely with off-site sales promotions personnel