George Hanselman

Customer Care – Email team - FedEx Corporation - UK

(2021-10)

Delivered front-line email support to customers seeking resolutions for inquiries, including missing goods, delayed deliveries, and driver complaints.
Pioneered the first UK-based email support team, contributing to the establishment of additional UK teams, such as in Atherstone.
Engaged as part of FedEx's LGBTQ network, regularly hosting discussions and creating materials to enhance the company's support for LGBTQ+ employees and improve workplace conditions.

Equality & Diversity Specialist - Carol Blythe Associates

(2020-12)

Commissioned to research and design materials regarding LGBTQ+ best practices, focusing on gender identity, trans-awareness, and appropriate workplace terminology.
Facilitated the development of webinars aimed at increasing awareness and understanding of how incorrectly used pronouns can affect transgender, non-binary, and gender-fluid employees.

Sales Advisor - Vodafone

(2019-09 - 2020-03)

Managed confidential information while receiving comprehensive training in data protection.
Provided exceptional customer-facing service, ensuring client satisfaction through tailored interactions.
Adapted approaches to meet diverse customer needs, respecting individual budgets and phone habits to leave each customer satisfied.
Operated within a competitive sales environment, consistently achieving daily targets and contributing towards team goals.
Achieved 100% NPS/TNPS scores, demonstrating a commitment to exceeding customer expectations.
Received training in technical support for handsets and addressing phone-related queries.

Technical Support/Escalated Complaints - Sky - Sheffield

(2017-09 - 2018-09)

Provided outstanding customer service to clients with technical queries regarding their Sky equipment.
Trained in and applied knowledge of Data Protection regulations.
Achieved the highest level of technical training at Sky, becoming a part of the 'MESH' team, specifically addressing wireless issues and complex technical inquiries.
Initiated the first team involvement with 'Active Management' in Sheffield, tackling repeat callers, ongoing cases, and VIP customers.
Served as an LGBTQ Champion, contributing to the organisation's planning and participation in Sheffield Pride while offering support and updates to LGBTQ+ colleagues about business developments.

Beauty Consultant - Superdrug

(2016-11 - 2017-08)

Advised customers on available beauty products with personalised recommendations tailored to individual skincare and makeup preferences.
Oversaw the maintenance of the largest cosmetic range in the northeast, ensuring high standards of presentation.
Promoted new product lines effectively to boost sales.
Handled cash transactions at my designated till while ensuring accurate financial processes.

Bar Staff - OMG Sheffield - Sheffield

(2015-10 - 2016-03)

Managed cash transactions and operated my own till effectively.
Served as the sole bar staff in the VIP area, catering to exclusive parties and clientele.
Collaborated efficiently as a team to maintain a fun, safe, and productive bar environment.
Closed the bar and conducted thorough cash counting, ensuring all tasks and responsibilities were executed diligently.
Demonstrated exceptional and friendly customer service, ensuring all patrons felt welcomed and valued.
Participated in the opening Halloween launch of Sheffield's premiere LGBTQ+ establishment.

Barista - COFFEE #1

(2013-03 - 2014-09)

Handled monetary transactions and maintained shop closing procedures.
Provided food and beverage service while ensuring high-quality customer interactions.
Delivered excellent face-to-face customer service, fostering a supportive and friendly environment within the community.
Emphasised teamwork, crucial to success given our central location and high foot traffic, which necessitated strong communication.
Oversaw stock levels and managed temperature controls for food services, ensuring safety and freshness.

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