George “molf Gp” Rapatla

Sun International leverages my skills in sales, record keeping, and customer satisfaction to enhance operational efficiency. With over four years of experience as a cashier, I contribute to delivering seamless customer service and maintaining accurate transaction records. I have an understanding of service-oriented environments. I have strengthened my ability to adapt and thrive in dynamic settings, ability to work and perform under pressure and i have experience in customer facing roles.

Cashier - Sun Time Square

(2021-04 - 2025-09)

• Handled all player transactions requirement with regard to exchanging of cash, chips, vouchers, PreAuth, transactions, Identifying Fraudulent Bank Cards, Smart Cards and Paying out winnings.
• Executed calculations and Pay-outs
• Able to identify and escalating Suspicious transactions and possible Fraudulent activities.
• Securing and transporting of Floats as required.
• Providing guests with Information and copies of Trading and transactional documents recorded accurately in the system.
• Generating of supporting documets for Auditing purposes.
• Reporting any float Variances.
• Reconciling of Automated Cashier Machines, and Chips.
• Performing loadings and attending to any transactional faults, Credit Clearances, card stucks, on the Automated Cashier Machines.
• Conducting Cash-ups, and Reconciling of floats at the of the service, windows and at the Vault room.
• Operated in the Vault room, Preparing Floats, Verifying of Cashier Floats at the end of their shift, Reconciling the Vault room.
• Ensuring that the working station is always Secure and Clean.
• Ensuring and Checking that all the equipment in the work station functions properly and Reporting any malfunctioning equipment and doing follow ups on any defects dectected by the system.
• Conducting count during count days.
• Capturing of data into the system.
• Reporting of Suspicious transactions, Dyed, stained notes, soiled notes and Counterfeit notes
• Filling of documentation
• Connected with guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on their arrival and departure always ensuring that i serve them with respect at all times.
• Interacted with guests ensuring that i provide them with an excellent service standards and providing them with relevant solutions.
• Able to identify customers and understanding their Preferences.
• Educating customers on business unit facilities, products and their current promotions.
• Handling of customers complaints, requests, giving suggestions to resolutions and escalating to the supervisors and managers on shift if necessary.
• Listening to customers requests, asking questions, to collect information and paying attention to details.
• Interpreting of customers requirements in terms of services available in the casino, and the applicable constraints.
• Taking the initiative in making decisions which are within a well defined diversified procedures and limits of authority.
• Considering all the facts, options and possible outcomes prior to making the decisions.
• Working indenpendently and i am always orientated towards solving customers queries.
• Ensuring that ojectives are achieved effectively and on time.
• Able to take ownership of customers requests and requirements.
• Always following laid down policies, procedures, operating in line with the rules and regulations of the internal controls and system parameters.
• Interpreting Customers requirements in terms of the services available and facilities operational processes.
• Refering problems falling outside the parameters to the team leader and manager for further resolutions.

National Senior Certificate - Rantailane Secondary School (2012)