Multi-Site Office Manager at EgisUK (2025-01 – Present)
The below duties cover what I do in person for two Manchester offices, as well as what I do remotely for two additional offices, one in Edinburgh and one in Derby:
- Oversee day-to-day office operations and workflows.
- Maintain office policies, procedures, and ensure compliance with company standards.
- Manage calendars, schedules, and meeting room bookings.
- Act as the first point of contact for staff queries and external vendors.
- Support the larger HR team with training sessions, team events, and record-keeping, as well as onboarding new employees, ensuring things such as desk set up, system access and inductions are completed without issue.
- Support the larger IT team with troubleshooting and hardware inventory, as well as manage office software, logins, and IT support requests.
- Support the larger H&S team by ensuring compliance with health and safety regulations, completing extensive risk assessments for the office space, implementing new procedures and being the dedicated H&S representative for the office.
- Track office budgets and expenses for finance.
- Order and manage supplies and equipment.
- Negotiate contracts with suppliers and service providers.
- Handle maintenance requests and liaise with building management to ensure the environment is safe and clean at all times.
- Distribute internal communications and announcements.
- Prepare reports, presentations, or data for management.
Front of House Manager at CTI Digital (2023-01 – 2025-01)
My role at CTI was split into 3 categories:
- Creating a positive experience for guests and clients upon arrival
- Managed and arranged staff travel for trips to visit clients, travel and accommodation.
- Managed and arranged couriers for staff convenience and equipment returns
- Managed and maintained the office to a standard of cleanliness, and kept up stock for staff needs - including benefits and stationary.
- Cleaning and tidying all spaces in the office, making sure everywhere is ready for someone to use at all times
- Managed the bookings and calendars of each bookable meeting room, ensuring everyone had a space to use if needed and to avoid double bookings.
- Assisting the office manager with office arrangements and layouts
- General maintenance on facilities, such as meeting rooms, desks, toilets, doors etc. (fixing, painting, plastering etc.)
- Assisting the Partners Director with ensuring spaces are as accessible and easy to use as possible for clients to use if they visit the office
- Assisted the office manager with fire protocols and became a fully trained and qualified fire marshal for the office.
- Assisting the partner's director to help organise and cater events within the office, such as client conferences and client visits.
- Assisting on such conferences with technical issues regarding audio equipment, making sure all mics are working and displays are connected to make presentations easy for clients to present.
- Assisted the Brand and Creative Team with a variety of video creation and post-production work, such as the recording and editing both audio and visual of the CTI internal podcast, social media content pieces, assisting with shoots for clients, filming both behind and in front of the camera for content creation of product advertisements, and also assisting with video alterations on showreels for one of our clients (Stada) in preparation for a conference attended by executives all across Europe.
Freelance Multi Media Producer at Freelance (2017-01 – 2025-01)
Met with clients and discussed required briefs before producing, directing, filming and editing promotional videos, as well as managing and taking creative control of content for social media promotions.
- Organised, directed and edited promotional videos for ThinkLaser (in association with the South Essex College) and Makeup by Abi Sedge.
- Managed, created and finalised content for True Student Salford for social media platforms including Instagram, TikTok and Youtube.
- Managed the post production video and animation alterations to pre-existing content for Stada and CTIDigital for promotional conferences.
- Ran the audio and visual production and post production for multiple marketing content pieces for the CTIDigital marketing team
- Ran the audio and visual production and post production for the CTIDigital internal podcast.
- Operated production equipment while being responsible for all aspects of production
- Operated professional standard editing software such as Adobe premier Pro, Adobe After effects, and DaVinchi Resolve to prepare and edit the final videos for the clients.
- Collected client experience feedback, identifying areas for improvement to grow my personal and professional performance.
- Developed relationships with the clients to create a more effective and comfortable work environment.
Site Operations Coordinator at Ture Student (2021-01 – 2023-01)
Managed the front desk intercepting communications via email and telephone, and delegated tasks to appropriate members of the team. Supported in events management and partnering with local companies and venues to run events on and off site. Also managed the creation of promotional video content for the company alongside stepping in as acting assistant general manager while training a new GM during a senior leadership team transition - along with also assisting the maintenance operative with my extensive knowledge of the building and equipment.
- Created a positive experience for guests from check in to check out
- Processed new bookings via the companies own system
- Assisting guests with any special requirements throughout their stay.
- Ensuring maximum room occupancy via tours and following up marketing and sales
- Learn everything about the building to be a key point of contact for all staff and students regarding any queries
- Managing guest complaints and enquiries, providing solutions promptly and effectively
- Adhering to company standards and policy and ensuring the safety of all guests
- Taken on the responsibility of leading multiple rebooking campaigns.
