Georgia Dollar

Travel agent

Talent

Paignton, TorbayMember since 13 November 2023

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About

I am a driven and passionate individual; I have excellent time keeping skills and a bubbly personality.

My main field of skill, interest and knowledge is the tourism industry and all that it encapsulates.

During my studies (level 3 tourism, hospitality and Events), I have gained expansive knowledge of the industry with a proven track record of jobs I have done, which also include the retail environment. The industry is tough especially in this current economic climate and I feel that customer service forms the basis to any successful company no matter its size. I have excellent customer service skills and the customer experience is very important to me.

During my time at college and previous work experience

I have gained knowledge and experience in this area.

I enjoy new challenges because with every new challenge there is more experience and knowledge for me to gain to add to my current skill set. I am resilient, committed and love working with others. I can take on responsibility and use my initiative by thinking on my feet but equally can follow instructions and work to time scales effectively

Experience

Travel Consultant Apprentice

Hays Travel - Torquay

August 2023 to Present

Dealing with customers daily
Meeting and greeting
Booking holidays and holiday extras
Working as team
Target driven job
Dealing with payments
Learning about the travel industry on the job

Call Centre Agent

Suttons - Paignton

February 2023 to Present

Taking orders over the phone
Dealing with customer enquiries
Handling money
GDPR aware
IT skills

Administration Assistant

Splashdown waterparks - Paignton

September 2022 to November 2022

Customer service
Answering phone calls and emails
Assisting managers
Take part in active discussions
Managing spreadsheets
Keeping up to date on health and safety
Teamwork skills
Managing data collection and keeping up with GDPR

Receptionist

Splashdown waterparks - Paignton

May 2022 to September 2022

Greeting guests upon arrival
Checking them in
Making sure customers are satisfied before entering the park
Dealing with customer complaints
Maintaining cleaning standards
Demonstrating high levels of customer service
Good teamwork and support other colleagues
Answering the phone and using other communication methods such as using a tannoy

Work Experience in a travel agency

Tui - Paignton

April 2022 to April 2022

I did a 3 day work experience in a travel agency to learn and get first hand experience in the industry im studying and want to be in
In these 3 days, I learnt the customer type that travel agents get
I learnt how travel agents support and look after the customers
I spent the time to speak to the customers
I made sure I learnt as much as I was able to from the travel agents

Front of House Staff The Spinning Wheel - Paignton

July 2020 to October 2020

Assisting with customer queries
Working under pressure
Running the floor
Maintaining cleaning standards
Maintaining stock levels as required
Meeting and greeting

Volunteer Sports Coach

Torbay

2015 to 2019

When I was younger, I took part in a lot of sports, and with that I then assisted help my coaches with the younger ages learning and training The sports included: