Senior Case Advisor
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Through my work experience, I have developed excellent communication, organisational, and problem-solving skills through managing complex cases, supporting clients, coordinating priorities, and leading teams in fast-paced environments. I am confident handling confidential information, building positive working relationships, and providing a high standard of administrative and customer support. A dependable and adaptable team member with a proactive approach, I work well under pressure, manage multiple tasks efficiently
Senior Case Advisor at Disputes Mediation (2026-01 – Present)
Main responsibilities in this role are distributing tasks, managing workload by importance, monitoring office inbox and scheduling rotas.
Case Advisor at Disputes Mediation (2023-01 – 2026-01)
Main responsibilities include liasing with clients via email, telephone and live chat systems, arranging meetings, generating invoices, handling sensitive data on a CRM system
Team Leader at Holiday Inn Express (2021-01 – 2023-01)
Main responsibilities included managing a complex booking system, dealing with client enquiries, balancing cash and invoices and leading a small team.
Creative and Professional Writing – University of Wolverhampton (2018-01 – 2020-01)
– Dudley Sixth Form (2016-01 – 2018-01)
