Customer Relations Consultant , Hello Student Management LTD Birmingham
- Delivered excellent customer service by carrying out retention calls with unsatisfied customers and resolving 30 - 35 tickets on a daily basis.
- Being responsible for revenue generation through managing all sales enquiries that come in through all contact channels.
- Supporting the delivery of all sales and service campaigns throughout the operational cycle, working to SLAs and KPIs including customer satisfaction, lead conversion/sales.
Distribution Administrator , Furniture Village Luton
- Coordinated orders and handled warehouse stock through Genero software.
- Fulfilled and increased orders through constant communication with customers through telephone support, handling complaints successfully, suppliers, branches and the warehouse.
- Performed transactions, banking, bookkeeping and prepared everyday reports.
Trainee Journalist , Marathon Press Athens
- Increased the platform’s engagement through content creation on day-to-day basis.
- Proofreading of articles.
- Used my adaptability, time management and planning skills efficiently, saving valuable time, completing tasks prior to deadlines.
Retail Assistant, Jennyfer Athens
- Increased store’s sales and achieved monthly targets through assisting, advising and empathising with customers and their needs.
- Successfull handling of customers’ complaints and concerns.
- Being responsible for all the transactions and handling the cash register.
