Georgie Newton

I am highly organised, hard-working and can easily adapt to different work environments. I am confident working on my initiative and also as part of a team. I am an excellent communicator and can successfully work to deadlines by being able to prioritise my workload.

I am enthusiastic about always learning new skills and enhancing my current ones. I have great attention to detail and pride myself on my ability to listen to others and help in any situation. I am very proactive, polite and friendly.

Medical Receptionist/Secretary/Clinical Coder - Herrington Medical Centre - Sunderland

(2023-10)

I currently work in a very busy GP practice as a medical receptionist with secretarial responsibilities as well as clinical coding patient information. The surgery has 10 GPs and 5 nurses. I work reception and telephones when I am not coding. I provide clinical support to doctors, working as a liaison between the doctors and patients to get appointments made and relevant information passed on. I love working with the general public, helping patients and making a difference in healthcare.

• I deal with incoming & outgoing queries via post, email and telephone.
• I code patient information to make sure practice guidelines are up to date.
• Make telephone calls to patients and other medical professionals.
• Update medical records so patients receive the correct care.
• Diary management.
• Personal assistant tasks for doctors.

Medical Receptionist/Secretary - Chester Surgery - Sunderland

(2023-02 - 2023-10)

I worked as a medical receptionist with secretarial duties at a very busy single-handed GP surgery. I am the first point of contact for anyone who enters the surgery. I provide clinical support to Doctor and Nurse, and I also help and support the patients and their families who attend this practice.

• I liaise with other medical professionals via telephone, email & face to face.
• Attend and minute meetings.
• Write referrals and letters on behalf of the Doctor.
• Medication requests/Issuing prescriptions.
• Coding of documentation.
• I scan documents and put on new registrations, medicals & relevant information.
• I make phone calls to patients on behalf of Doctor to relay messages.
• I answer telephone calls from patients and pass on their requests to the relevant persons.
• I deal with incoming and outgoing mail, email and post.
• I update patient records and deal with their requests promptly.
• Diary management for Doctor and Nurse.
• Participate in handovers with other staff.
• Confident with EMIS & System One.

Ward Clerk/ Administration Assistant - Spire Healthcare - Sunderland

(2022-01 - 2022-12)

I worked as a Ward Clerk/Administrator at a private hospital. I provide clerical support to the clinical staff on our busy ward. I am also involved in collecting patients and accompanying them to their rooms.

• I converse with patients and inform them on what their stay with us will look like.
• I participate in handovers.
• Admit and discharge patients, ensuring their information is correct as I do.
• Complete discharge letters, make and amend appointments.
• Input data into hospital systems ensuring confidentiality.
• Arrange and ensure all patients files are correct for upcoming visits.
• Collect and file away patient notes.
• Receive incoming calls and deal with patient enquiries.
• Make discharge calls to patients to make sure their stays were up to standard and they have everything they need for recovery.
• Liaise with other medical professionals and patient family members.
• Diary management.

Learning Support Assistant - Espa - Sunderland

(2021-10 - 2022-01)

I worked as an LSA in a college for students with a range of learning difficulties. It was my job to accompany students to lessons and help them achieve their best work and feel confident. I participated in departmental meetings and met with doctors & specialists relating to each individual student.

• Supervised students on lunch & breaks.
• Assisted students to go out into the community & participate in activities.
• Wrote up reports on each students I supported that day.
• Liaised with guardians on how best to support the individual.
• Helped with lesson planning & preparations.

Teaching Assistant - Vision For Education - Sunderland

(2021-07 - 2021-10)

As a teaching assistant in a SEN school provision I worked in classes from ages 5-16, all students in these classes had various complex care needs. I supported students to work as independently as possible and encouraged them to try different methods of communication to make them comfortable.

• Using hoists to assist students to move around.
• Aiding in personal care.
• Assisted class teacher in lesson planning & preparation.
• Encouraging students to maintain their skills & learn new ones.
• Medication administration.
• Completing home books, care plans & paperwork relating to students.
• Providing rehabilitation techniques to students to ease their pains.

Receptionist/Administrator - Newtan - Sunderland

(2020-07 - 2021-07)

As a receptionist/admin assistant, I was the first face customers seen when entering the shop and was on hand to deal with all queries. I was also in charge of general admin duties; filing, faxing, photocopying and communicating with vendors.

• Provided in-depth information on products.
• Upsold products to give customers the best deals.
• Used specific software for business needs.
• Liaised with companies to find the best deals on products needed in store.
• Assisted in payroll & accounts.
• Always extremely organised.

Support Worker/Carer - United Response - North Shields

(2019-07 - 2020-07)

I supported a man who had complex care needs including, brain damage, epilepsy, learning disabilities and autism. I was in charge of arranging activities for the service user and keeping up to date records. I helped with general cleaning, shopping and appointment keeping. I prepared and cooked meals.

• I participated in medication administration.
• Assisted service user in outings and activities.
• Gave personal hygiene help.
• Encouraged service user to maintain skills he already had & learn new ones.
• Kept up to date records.

Customer Service Advisor - BGL GROUP LIMITED - Sunderland

(2018-03 - 2019-07)

As an inbound customer service advisor, I was the first point of contact for clients calling up to discuss their car insurance policies. I would gather relevant information to further help the customer.

• Helped customers make changes to their policies.
• Transferred customers to the relevant department.
• Liaised with other companies on behalf of clients.
• Gave first-class customer service.
• Assisted with finding quality-price packages for customers to help save money.

Assistant Manager - Coral - Sunderland

(2016-06 - 2018-03)

I was responsible for opening and locking up the shop, I translated bets to pay customers out and input them into the system. I handled cash from betting machines and dealt with taking money to and from the bank. I was involved with general cleaning and management duties.

• Answering customer queries on products in the shop.
• Helping customers purchase the correct products.
• Aiding my manager in running the shop smoothly.
• Participating in training new employees.

Waitress/Barmaid - Three Horse Shoes - Sunderland

(2016-01 - 2016-07)

I was employed as a bartender/waitress and my job was to serve customers drinks and food. I would set tables, set up the bar area, glass collect, return plates to the kitchen and do general cleaning.

• Cash handling.
• Take bookings and write them in the diary.
• Prepare for parties by setting up their tables and ensuring their pre-ordered food was a priority.
• Answering customer queries.
• Holding knowledge of our products and giving recommendations.

Barmaid - Independent - Sunderland

(2015-12 - 2016-07)

As a bartender, I would prep the bar for the night ensuring we were fully stocked on all popular products. I would fill fridges, cleaning supplies and set up the bar. I'd assist in the jobs that were given out on shift and restock products where needed. I would serve customers, make specialist drinks and answer customer queries.

• General cleaning of bar areas.
• Memorising prices & products.
• Cash handling.
• Worked as a team.

Sales Assistant - Body Care - Sunderland

(2014-07 - 2016-01)

As a retail assistant, I worked on the tills in the store and helped arrange and unload deliveries. I also put out stock into the store and made sure to keep an eye on restock needs. I kept up to date with all products and their uses to assist customers' needs.

• General cleaning.
• Knowledge on products.
• Cash handling.

GCSE - Science - Castle View Enterprise Academy (2009-09 - 2014-06)

GCSE - Geography - Castle View Enterprise Academy (2009-09 - 2014-06)

GCSE - Film studies - Castle View Enterprise Academy (2009-09 - 2014-06)

GCSE - Maths - Castle View Enterprise Academy (2009-09 - 2014-06)

GCSE - English - Castle View Enterprise Academy (2009-09 - 2014-06)

GCSE - R.E - Castle View Enterprise Academy (2009-09 - 2014-06)

GCSE - I.C.T - Castle View Enterprise Academy (2009-09 - 2014-06)