Geraldine Crate

Reliable and organised administrator with experience in customer service, reception, sales, and self-employment. Skilled in handling enquiries, scheduling appointments, maintaining records, and building positive relationships with clients both face to face and remotely. Strong communication, IT, and organisational skills gained through a variety of roles, with the ability to work well under pressure and manage multiple responsibilities.

Friendly, adaptable, and quick to learn new systems, with a professional approach and good attention to detail. Competent in Microsoft Office packages including Word, Excel, Outlook, and PowerPoint, with experience using these systems for administration, communication, and record keeping.

Receptionist at Forest House Surgery (July 2026– Present) Front of house receptionist understanding the importance of providing a professional, welcoming, and compassionate service to patients. confident in dealing with people either over the phone or in person at the surgery, able to remain calm under pressure, and keen to contribute to the smooth running of a busy GP surgery. I also understand the importance of patient confidentiality, discretion and accuracy when handling sensitive information.

• Providing a friendly, helpful and professional service to patients and visitors.
• Managing tasks efficiently, prioritising workloads and maintaining accurate records.
• Understanding the importance of protecting sensitive personal information and respecting patient privacy.
• Working collaboratively with colleagues to provide an efficient and supportive service.
• Using computers, email and office systems confidently and GP clinical systems Chambermaid, Reservations & Waitressing Staff at The Horse Public House, Bed & Breakfast (2017 – 2025) Worked in a busy public house with attached B&B, carrying out a variety of roles including chambermaid duties, reservations, and waitressing. Responsible for preparing and maintaining guest rooms to a high standard, handling bookings and customer enquiries, and providing friendly and efficient table service. Developed strong communication, organisation, and customer service skills while managing multiple responsibilities in a fast-paced environment Beauty Therapist at Self Employed (2019 – Present) Run a part-time beauty therapy business from home, providing treatments in a professional, friendly, and welcoming environment. Responsible for managing appointments, customer enquiries, client records, payments, and maintaining high standards of hygiene and customer care. Continuing to build strong relationships with regular clients through reliable service and good communication, while balancing self-employment alongside other work commitments. Developed strong organisational, time management, and customer service skills.

Travel Sales

Consultant at TUI Ltd (2012 – 2001) Worked in a busy travel retail environment, assisting new and repeat customers with booking holidays and providing excellent customer service.

Responsibilities included discussing travel options, processing bookings and payments, handling customer data accurately, and meeting company procedures and targets. I also supported the foreign exchange bureau, dealing with currency transactions and cash handling while maintaining confidentiality and attention to detail. Developed strong communication, sales, and administrative skills in a fast-paced customer facing role.

Bodies in Motion (2011 – 2012) Busy local dancewear shop, assisting customers on a daily basis and providing friendly, helpful service.

Responsibilities included taking and processing clothing orders, advising customers on products, handling payments, and maintaining a welcoming shop environment. Also responsible for monitoring and organising stock, ensuring items were replenished and accurately recorded. Focused on delivering a high standard of customer service to build positive relationships and encourage repeat business.

Developed strong communication, teamwork, organisational, and stock management skills in a customer-facing retail role. CAME Ltd (2010 – 2011) Customer service and sales role within the automotive industry, assisting customers with purchasing gate and automotive parts.

Responsibilities included making and receiving calls, processing orders, and developing detailed product knowledge to provide accurate advice and support to customers. Also responsible for arranging appointments for sales representatives, organising schedules, and promoting company events to clients. Worked effectively as part of a team in a busy environment while delivering a professional and helpful service.

Telesales

Executive at Johnson Press PLC (2007 – 2010) Fast-paced telesales role selling advertising space for newspapers, entertainment guides, and online platforms.

Responsibilities included business-to-business cold calling using a client database, generating new business opportunities, and managing accounts for existing customers to build long-term relationships and repeat business. Regularly worked to tight deadlines and sales targets, consistently achieving goals through strong communication and sales skills. Also supported clients through the advert design process to help maximise engagement and response to their advertising campaigns.

Nail Technician at Self Employed (2006 – 2010) Managed a self-employed nail technician business, providing false nail extensions, infills, and removal treatments to clients in a professional and friendly environment. Responsible for promoting the business locally through leaflet drops and business cards to attract new customers and build a regular client base. Maintained high standards of work, hygiene, and health and safety at all times.

Also handled cash payments, managed personal accounts and record keeping, and developed strong customer service skills through building professional relationships with clients. Mayford ltd (2004 – 2006) Responsible for managing the main reception area, providing a professional and welcoming first point of contact for customers and visitors. Daily duties included meeting and greeting clients, answering and directing telephone calls, handling customer enquiries and complaints, distributing mail, and managing deliveries.

Additional responsibilities included cold calling potential customers, preparing invoices, and supporting other departments with administrative tasks as required. Developed strong communication, organisational, and customer service skills in a busy office environment.

GCSE A-C in English, Maths, Science, Performing Arts, PE, History