Gerson Jr PInto

Professional and reliable TfL-licensed Private Hire Driver with extensive experience across passenger transport, courier and delivery services, logistics and customer-facing roles in London. Experienced in providing safe, punctual and professional transport services while maintaining excellent customer service and communication standards. Strong knowledge of London and surrounding areas, with a proven ability to plan efficient routes, manage time effectively and remain calm under pressure in challenging traffic and changing circumstances.

Confident working with a diverse range of passengers, including commuters, tourists, business travellers and vulnerable customers. Professional, approachable and dependable, with a strong focus on passenger safety, punctuality and delivering a high standard of service. Available for full-time work, including evenings, weekends and public holidays, with flexibility to work extended shifts.

Private Hire Driver (TfL Licensed) - Self-Employed - London

(2024-03)

Provide safe, reliable and professional private-hire transport services across London.

• Transport a wide range of passengers, including commuters, tourists, business travellers and vulnerable passengers.
• Maintain a professional and courteous manner while delivering a high standard of customer service.
• Communicate clearly with passengers and respond effectively to individual requirements and enquiries.
• Plan efficient routes and adapt journeys to changing traffic, road conditions and passenger requirements.
• Remain calm and professional during delays, incidents and challenging traffic conditions while prioritising passenger safety.
• Maintain high standards of punctuality, reliability, vehicle presentation and personal professionalism.
• Use digital navigation and booking systems effectively to manage journeys and provide an efficient service.

Courier - Self-Employed - London

(2021-08 - 2024-02)

Completed time-critical deliveries throughout London while maintaining high standards of reliability and customer service.

• Planned efficient routes to meet delivery deadlines and maximise productivity.
• Managed multiple deliveries while prioritising deadlines, accuracy and customer requirements.
• Communicated professionally with customers and responded appropriately to delivery queries.
• Maintained accurate electronic records and used digital systems to manage delivery information.
• Worked independently while consistently meeting operational requirements and deadlines.

Parcel Delivery Driver - Royal Mail - London

(2020-09 - 2021-08)

Delivered parcels safely and efficiently while providing professional customer service.

• Worked to strict delivery schedules and maintained a high standard of punctuality and reliability.
• Communicated professionally with members of the public and responded to customer queries.
• Followed operational, security and safety procedures at all times.
• Managed a demanding daily workload while maintaining accuracy and service standards.

Courier - Gnewt Cargo - Central London

(2016-12 - 2020-08)

Completed high-volume deliveries throughout Central London with professionalism and accuracy.

• Planned and managed delivery routes effectively within demanding timeframes.
• Worked independently in busy urban environments while maintaining reliable service.
• Dealt professionally with customers and delivery locations across London.
• Maintained a strong focus on punctuality, accuracy and operational safety.

Customer Assistant & Baker - Sainsbury's

(2014-06 - 2016-11)

Delivered excellent customer service in a busy public-facing environment.

• Assisted customers professionally and responded effectively to queries and requests.
• Worked efficiently under pressure while maintaining high standards of service.
• Worked flexible day, evening and night shifts.
• Worked as part of a team to maintain smooth daily operations.

Work placement - Time 2 Move Estate Agents

(2013 - 2013)

Supported administration, customer enquiries and database management.

• Communicated professionally with customers and colleagues.
• Maintained accurate records and provided administrative support.

Work placement - Rail Safety and Standards Board

(2011 - 2011)

Gained exposure to rail operations, safety standards and professional business environments.

• Developed an understanding of the importance of safety, procedures and operational standards.