Quality Control - Permoid Industries Limited
(2023-10)
Working within a fast-paced manufacturing environment, I play a key role in maintaining quality standards, supporting colleagues, identifying and resolving issues, and ensuring accurate record keeping. The role requires strong attention to detail, effective communication, teamwork and the ability to make sound decisions under pressure.
- Monitor product quality and maintain accurate records using company systems
- Identify and resolve issues through inspection and fault-finding activities
- Work collaboratively with production teams to support continuous improvement and achieve operations objectives
- Promote a positive culture of quality, safety and teamwork within a busy manufacturing environment
- Train and support colleagues in standard operating procedures, adapting guidance to individual learning needs
- Supported colleagues relocating from overseas to settle into life and work in the UK, providing practical guidance and support
- Provided informal mentoring and guidance to new team members, helping them build confidence and integrate successfully into the workplace
- Assisted colleagues from diverse cultural backgrounds to understand company processes, workplace standards and effective communication practices
- Built positive working relationships across multicultural teams, promoting an inclusive and supportive working environment
Sales Assistant - Sainsbury's Darlington Store - Darlington
(2014-11 - 2023-09)
Working in a busy customer-facing environment, I provided support and assistance to customers from a wide range of backgrounds. The role required strong communication skills, empathy, problem-solving and the ability to remain calm under pressure while delivering excellent customer service.
- Provide friendly, professional and welcoming support to customers, helping to create a positive shopping experience
- Assisted elderly and vulnerable customers with shopping, carrying items and accessing services within the store
- Supported customers with a range of needs, adapting my communication style to ensure everyone felt valued and understood
- Worked collaboratively with colleagues to maintain a safe, efficient and customer-focused environment
- Worked throughout COVID-19 pandemic, supporting customers during a period of significant uncertainty and change
- Provided reassurance and practical support to customers who were anxious, distressed and overwhelmed during the pandemic
- Built strong relationships with regular customers, many of whom sought me out for assistance and conversation due to the trust and rapport developed over time
- Recognised for delivering a caring, approachable and reliable service to customer from all backgrounds
