Business Support Officer (Urgent Care) at NHS Herefordshire and Worcestershire ICB (2023-02 – Present)
- Support project leads with research, data consolidation, and minute-taking to drive evidence-based decision-making across the ICB.
- Deliver high-quality administrative and operational support across Urgent Care projects, improving workflow efficiency and service delivery.
- Coordinate cross-functional meetings, prepared agendas, and maintained accurate action logs, ensuring smooth communication across clinical and corporate teams.
- Manage scheduling, diary management, and stakeholder queries while maintaining strict confidentiality and adherence to NHS governance frameworks.
- Enhance patient-care operations by supporting service planning, data management, and reporting aligned with local system priorities.
- Optimize administrative processes by implementing best-practice documentation standards and structured record-keeping frameworks.
Senior Administrative Associate at A. Kaleem Associates (2019-11 – 2022-08)
- Streamlined executive operations by coordinating complex calendars, travel arrangements, and cross-departmental meetings for senior leadership.
- Provided high-level administrative and overflow support to the CEO, ensuring seamless task execution and eliminating operational bottlenecks.
- Trained and onboarded new administrative staff, improving productivity and compliance with company policies.
- Developed a digital archiving and filing system that improved document retrieval efficiency and reduced manual processing time.
- Managed departmental expense reports and financial documentation, ensuring accuracy and alignment with internal controls.
- Led the preparation, transcription, and distribution of meeting minutes, improving follow-up and task accountability across teams.
Operations Manager at Pinch & Co. (2017-11 – 2019-10)
- Oversaw administrative and staffing operations, including workforce placement, contractor scheduling, and skill-based role allocation.
- Led full-cycle event execution for multinational clients by managing staffing, logistics, and vendor coordination to support large-scale corporate functions.
- Managed salary disbursements, staff training, contractor onboarding, and compliance with company policies.
- Directed menu planning, pricing, and cost-control measures, aligning proposals with client budgets and quality expectations.
- Monitored operational budgets, monthly expenditure allocations, and financial reconciliation, strengthening financial transparency.
- Developed process improvements to enhance team productivity, workflow efficiency, and customer satisfaction.
Human Resources & Marketing Manager at OKO Meats (Subsidiary of Dawood Group) (2015-11 – 2017-08)
- Led HR operations including recruitment, candidate screening, onboarding, and workforce placement for administrative, call-center, and technical roles.
- Managed payroll activities, attendance records, and staff allocation to ensure efficient resource deployment.
- Developed social media strategies and marketing content to strengthen brand presence and support market reach.
- Conducted trend analysis to redesign marketing plans, optimizing customer engagement and sales visibility.
- Collaborated directly with the CEO on HR planning, organizational growth initiatives, and performance improvement strategies.
- Enhanced recruitment pipelines by implementing structured interview processes and competency-based evaluations.
Trainee Recruitment Specialist at Al Akbani Recruitment Consultants (2014-12 – 2015-10)
Volunteer Biomedical Intern Engineer at Bio Life Service (2013-06 – 2013-08)
Volunteer Biomedical Intern Engineer at Ziauddin Medical University Hospital (2013-06 – 2013-08)
Volunteer Montessori Directress at Early Steps Montessori (2011-06 – 2013-06)
