Ghazala Bibi

I am an experienced team leader of over 3 and half years' experience who thrives on making sure my team is giving the best customer service. I am a friendly approachable person, well presented with exceptional customer services skills, very hard working. I am target driven on team performance with strong goal settings to make sure all goals and targets are achieved.

Reception Supervisor / Team Leader at Spring Hall Group Practice - Rosegarth Surgery

(2021-10-01)

I am a confident, proactive Team Leader with extensive experience in managing the reception team within a busy doctor surgery. I take pride in delivering 100% to both patients and staff-ensuring excellent care, efficient service, and a supportive working environment. I have been leading the reception team by making sure they are happy in the workplace and are driven in answering the calls in a timely manner, making sure we are aiming for the call wait time to be no more than 10 minutes, we have changed the dynamics in the way we work and this has shown to work so much better.

I thrive under pressure and am dedicated to making a positive difference every day. I am very target driven, I motivated the team to help promote the pharmacy referrals and help patients have a better understanding of how this works and are happy that when we are full, we are always offering other avenues of patient care.

• Adding urgent tasks on the duty dr triage and assigning tasks back to the recipients
• Communicating closely with the care home care-co-ordinators and palliative Nurses and the AVS home visiting team daily making sure nothing is missed
• Contacting patients and booking online appointments
• Helping Clinicians and Nurses with any queries they may have or I.T issues they may have

Medical Receptionist - Rosegarth Surgery

(2012-05 - 2021-10-01)

My duties on a day-to-day basis were dealing with patients face to face and over the telephone and booking appointments with Dr's and Nurses, HCA's. I worked in a very fast paced reception which was very demanding.

• Registering new patients
• Chasing hospital letters for patients
• Requesting prescriptions for patients
• Dealing with the medical records for patients leaving the practice and joining the practice

Receptionist - Sunshine Children's Centre

(2009-11 - 2012-01)

I worked closely with the public wanting to use the centre services, set up meetings and working closely with social workers. I answered the telephone, dealt with queries and incoming and outgoing post. I sent faxes and emails to different departments working closely with the centre.

Jewellery counter and George Service Desk - ASDA

(2007-10 - 2009-10)

I served customers at the service desk, booked in deliveries, put stock on the shop floor and helped in the warehouse. I also helped the Customer Service desk booking in returns from customers and helped with enquires and complaints.

Voluntary role - Asian Women's Resource Centre

(1999-03 - 2001-05)

Voluntary role gaining experience in general office duties.

• Documenting data on the system
• Sending out letters and making calls to the centre users
• Dealing with all stock coming in
• Filing and photocopying
• Setting up meetings

Halifax High school (1992 - 1996)

Haugh Shaw Secondary School (1991 - 1992)

NVQ - Business Administration Level 2 - Calderdale College

RSA - Word Initial Text Processing Level 2 - Calderdale College