Ghoson Esmail
I am a native Arabic speaker with strong English skills and experience in customer support. I am confident in delivering professional service and handling clients efficiently.
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About
I am a native Arabic speaker with strong English skills and experience in customer support. I am confident in delivering professional service and handling clients efficiently.
Experience
Database Coordinator
RX Global – Johannesburg, South Africa
Sep 2024 – Sep 2025 | Aug 2023 – Nov 2023
Managed and maintained accurate client databases, ensuring data integrity
Coordinated exhibitor and client information across systems
Provided customer support and resolved client queries efficiently
Generated reports and supported internal teams with data insights
Digital Marketing Freelancer
Remote – South Africa
May 2017 – Feb 2023
Managed client accounts, including SEO, online advertising, and content
Communicated directly with clients to understand needs and deliver solutions
Improved customer engagement and online presence
Provided performance reports and data analysis
Helpdesk Administrator
Syriatel – Syria
Sep 2013 – Oct 2016
Provided front-line customer support and resolved technical issues
Handled customer inquiries via phone and in person
Maintained accurate records and internal documentation
Delivered administrative and office support in a fast-paced environment
Education
Bachelor’s Degree in Psychology (Counselling)
Tishreen University – 2012
