Ghulam Mastan

Retail Assistant

Talent

BirminghamMember since September 21, 2026

Effective communication skillsCustomer Service ExcellenceAdaptabilityTeam CollaborationTime ManagementProblem SolvingSafety AwarenessContinuous LearningConflict Resolution

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Effective communication skillsCustomer Service ExcellenceAdaptabilityTeam CollaborationTime Management

About

I am a hardworking and friendly person with experience in customer service and retail, looking to start a career in the NHS. I enjoy helping people and treating everyone with kindness and respect. I work well in busy environments and can stay calm under pressure.

My previous roles have helped me build good communication and teamwork skills. I am always willing to learn new things and improve my skills through training and experience. I would like the opportunity to support patients and be a positive member of the team.

Experience

Retail Assistant - SEVEN STAR AILIAIN

(2023-07 - 2023-08)

Follow store policies and procedures, including opening and closing routines, safety guidelines, and hygiene standards.
Comply with relevant legal and regulatory requirements, such as age-restricted product sales.
Act on customer feedback to enhance the overall shopping experience.
Sharing product knowledge and customer service best practices.
Suggest complementary products or upsell items to increase sales and customer satisfaction.

Retail Assistant - FAREED HUSSAIN

(2022-10 - 2022-10)

Contribute to visual merchandising efforts by arranging displays, signage, and promotional materials to attract customers.
Ensure the store's appearance is clean, organised, and appealing to customers.
Stay informed about product features, pricing, and specifications to answer customer questions accurately.
Continuously update knowledge of new arrivals and product offerings.
Work collaboratively with other team members to achieve sales goals and provide exceptional customer service.

Customer Service - HOUSE OF KASTURI

(2022-06 - 2022-08)

Greet customers in a friendly and welcoming manner as they enter the store.
Provide information about products, promotions, and services to assist customers in making informed purchasing decisions.
Handle inquiries, resolve complaints, and address customer concerns promptly and professionally.
Offer assistance with finding products, sizes, and styles, ensuring a positive shopping experience.