Customer Service Assistant (AML and Compliance Focus) - Entain plc (Ladbrokes) - London
(2025-03)
Gambling Commission Regulated environment. Act in a duty manager capacity when opening or covering shops, taking full accountability for compliance, financial reconciliation, exception report review and operational readiness from the start of each shift across a shop processing up to 450 transactions per day.
- Review Power BI compliance exception reports each morning, identifying high-loss customers who have reached interaction thresholds, operational breaches and compliance gaps, and tracking every flagged action to resolution before close of shift.
- Conduct an average of 8 Think 25 ID verification checks per shift, recording verified customers on the system and refusing entry to those without valid documentation, ensuring full regulatory compliance with age verification requirements.
- Monitor and enforce self-exclusion controls, averaging 3 checks per shift, including identifying and preventing a cross-shop self-exclusion breach where an excluded customer attempted to gamble at a different branch and communicating the incident to colleagues and management.
- Conduct structured source of funds and responsible gambling interactions with high-stakes customers who have reached monitoring thresholds, gathering financial and employment information to support AML assessment across up to 70 customer interactions daily.
- Identified and escalated a counterfeit currency attempt in real time, recognising the indicators immediately, following prescribed AML procedure under pressure and producing a complete evidential record for compliance and management review.
- Assessed and managed a high-risk vulnerable customer situation, conducting a responsible gambling interaction with a visibly distressed customer, facilitating a payout and following due process when the situation escalated, preventing harm and fulfilling regulatory obligations.
- Perform daily banking reconciliation and maintain audit-ready financial records. When an £11,000 discrepancy was discovered with no banking receipt available, manually reconciled shop finances against the teller copy, identified the missed banking entry and presented management with a fully evidenced resolution, preventing a financial misstatement from reaching audit.
- Prepare for and participate in formal compliance and security visits, with working knowledge of AML, responsible gambling and operational procedures tested and verified by external reviewers.
- Coordinate escalations to security, betting control, audit and maintenance teams as required, ensuring all incidents are reported through the correct channels with complete and accurate documentation.
Paralegal, Legislative Drafting Department - Lagos State Ministry of Justice, Nigeria - Lagos, Nigeria
(2022-12 - 2023-11)
National Youth Service Corps (NYSC) Placement
- Reviewed 200 to 400 confidential prerogative of mercy applications per cycle across 2 to 3 cycles annually, assessing candidate details including offence, age, health status and character development to support accurate, evidence-based decision-making by the Prerogative of Mercy Council.
- Attended legislative council meetings with the Director, contributing to the review and progression of draft legislation and supporting senior counsel with evidence gathered during application review cycles.
- Researched international law in relation to bills under development, ensuring proposed legislation aligned with Nigeria's international obligations and comparable foreign legislative frameworks.
- Reviewed draft bills and legislative instruments with senior counsel, identifying inconsistencies, drafting errors and potential legal risks prior to formal approval.
- Maintained sensitive legislative records, restricted documentation and draft bills with full chain-of-custody discipline, ensuring integrity throughout the drafting and approval process.
- Prepared analytical briefings and reports for senior government officials and counsel, communicating complex legal and regulatory matters clearly in written form under strict deadlines.
Legal Placement - Olujinmi and Akeredolu Law Firm - Nigeria
(2024-07 - 2024-08)
- Conducted legal research and supported case preparation across civil and criminal matters, developing analytical skills applicable to regulatory compliance and advisory work.
- Drafted and reviewed legal documents under supervision, applying precision to language and structure consistent with compliance policy drafting requirements.
Academic Mentor (Volunteer) - Sustainable African Youth (SAY)
(2025-01)
- Delivers structured lessons to a cohort of 15 to 40 law graduates preparing for Nigerian Law School entry, aligned to the formal Law School syllabus, and serves on the Academic Support Committee coordinating classes and responding to academic queries.
Head of Research - Equity Chamber, Law Student Society
(2020-09 - 2022-02)
- Led a team of 17 students and mentored 12 junior members, driving improvements in research quality and contributing to the chamber's top performance in internal moot competitions.
