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Highly skilled and passionate about customer experience delivery. Dedicated on brightening the day of every individual, and empowering colleagues to to let their personalities become shining tools of their trade.
Assistant Manager - Mildred's - London Multi-site
(2024-04)
Managerial and operational duties - open/closing, cash up, rota planning, ordering, stock management. Exemplar customer service skills and experience gained here. Solo PDR management, events coordination, complaints handling. Senior responsibility for high profile events and individuals. VIP guests regularly trusted to be looked after by myself. Employee training & development, driving restaurant reviews. Successfully lead a shift with up to 10 employees.
Assistant Manager - Stoked Vegan BBQ - Westcliff-on-Sea, Essex
(2024-01 - 2024-04)
Total management and operation of both FOH and BOH, and solo during lunch service. Team management, rota and service planning and implementation. Lead wait staff and employee development. Open/closing & cash up. Food prep to table service - varied and skilled role.
Director, General Manager - PieHole Pizzas - Southend, Essex
(2022-08 - 2022-12)
Business owner and manager - every aspect of restaurant operation undertaken by myself. Ordering, recipe creation, stock management, running service, marketing, maintenance, brand design and merchandising, hand making merchandise. Profit and community based events organising, event participant and liaison.
Supervisor - Kwikfit Enterprise Ltd
(2021-11 - 2022-08)
Assistant Manager - Pie Hole Pizzeria
(2021-03 - 2021-11)
BA Hons - Glass, Ceramics, Jewellery and Metalwork - University for the Creative Arts
A-Levels - Westcliff High School / SEEVIC College
GCSEs - Westcliff High School
