Gilda Daraei

Reliable and hardworking retail and logistics professional with over four years of experience in warehouse operations, order picking, administration, and team support. Demonstrated career progression within M&S Warehouse, promoting from an initial role as an Order Picker to Clerk, and trusted to regularly carry out Step-Up Manager responsibilities. Experienced in operating efficiently within fast-paced environments while consistently maintaining high levels of accuracy, productivity, and excellent teamwork.

Passionate about delivering outstanding service and ensuring customer orders are completed accurately and on time.

Step-Up Manager / Clerk - GXO Logistics (M&S Warehouse)

(2022-04)

Supported the daily operations of a high-volume warehouse facility serving Marks & Spencer (M&S) customer orders.

• Utilised Microsoft Excel, Word, and Outlook efficiently for daily administrative, data entry, and operational tasks.
• Assisted warehouse managers with team coordination, resource allocation, and daily shift planning.
• Regularly stepped up as Duty Manager, providing leadership to colleagues, resolving floor issues, and maintaining optimum productivity.
• Ensured strict adherence to accuracy, safety protocols, and corporate quality standards across the shift.

Warehouse Operative (Picking) - M&S Warehouse

(2021-09 - 2022-04)

• Picked customer orders rapidly and accurately in line with distribution guidelines.
• Consistently met and exceeded established productivity, efficiency, and quality targets.
• Collaborated effectively as part of a dynamic, busy team within a fast-paced retail logistics environment.
• Earned a permanent contract and subsequent promotion to Clerk due to exceptional performance and reliability.

Bachelor's Degree - History (2016)