Giles Harris

Director-level operations and transformation leader with extensive experience building performance management systems across complex European transport networks. Led Amazon’s European Operations Performance function, establishing KPI governance, business reviews, escalation and improvement routines. Combines data-led decision-making, partner influence and cross-functional delivery with eight years at Eurostar.

Head of Linehaul Products and Programs - AMAZON TRANSPORTATION SERVICES

(2025-09 - 2026-10)

• Led European transport improvement programmes across Operations, Finance, Product, Technology and Procurement, working with a network of 1,000+ carrier partners to improve cost and service.
• Used operational analysis and ML-enabled scheduling to address capacity inefficiencies, removing 2,100 weekly spot-market loads and delivering $32M savings.
• Owned delivery roadmaps, business cases and cross-functional governance, translating performance evidence into prioritised actions and measurable outcomes.

Head of Operations Performance - AMAZON TRANSPORTATION SERVICES

(2023-09 - 2025-09)

• Built and led Amazon’s European Operations Performance team, defining service KPIs, accountability, executive reporting, weekly business reviews and escalation routines; reduced late parcel misses from 0.83% to below 0.50%.
• Analysed performance patterns and root causes across markets, aligned operational teams on corrective actions and led programmes contributing to $49.8M in 2025 savings.

Middle Mile Peak Captain - AMAZON TRANSPORTATION SERVICES

(2022-04 - 2023-09)

• Led peak operational planning and live performance management across 300+ shift colleagues in the UK, Spain, Poland and India, coordinating escalations and service recovery.

Program Manager - AMAZON TRANSPORTATION SERVICES

(2020-05 - 2022-04)

Improved scheduling and carrier selection using performance data, delivering $15M savings; reduced unloading delays by 580 basis points and late cancellations by 8,600.

Head of Amsterdam Service - EUROSTAR INTERNATIONAL LTD

(2018-06 - 2020-05)

• Led the £75M launch of Eurostar’s London–Amsterdam service, coordinating operations, commercial teams, suppliers and regulators across four countries.
• Established operational readiness, cross-partner decision forums and issue escalation to manage complex dependencies and phased implementation.
• Improved journey time from 4h 09m to 3h 48m and increased station capacity by 25% through operational redesign and cross-functional delivery.

Implementation Manager – Amsterdam Service - EUROSTAR INTERNATIONAL LTD

(2015-05 - 2018-06)

• Designed operating model, service timetable and delivery plans for a new international rail service, aligning stakeholders around performance and readiness requirements.
• Worked with railway partners, station teams, security authorities and regulators to resolve delivery risks and operational constraints.

PMO Lead - EUROSTAR INTERNATIONAL LTD

(2012-05 - 2015-05)

• Established governance and reporting across a 45-project portfolio, introducing stage gates, risk escalation, progress reporting and investment prioritisation.
• Linked delivery priorities and executive reporting to Eurostar’s long-term EBITDA plan, improving portfolio visibility and accountability.

Program Manager – South Afghanistan - PRIME PROJECTS INTERNATIONAL

(2010-04 - 2012-05)

• Managed infrastructure delivery programmes up to $150M in Afghanistan, coordinating contractors, procurement, workforce, budgets and delivery risks.

MSc - Chemistry - University College, Oxford