Family Care Responsibilities - Hartlepool
(2026-02)
- Relocated to Hartlepool to provide regular care and support for my elderly mother.
- Assisted with household tasks, appointments and day-to-day responsibilities.
- Actively seeking to return to employment within the local area.
Auxiliary Nurse - Queen Elizabeth Hospital & Birmingham Midland Eye Centre (NHS) - Birmingham
(2010 - 2026)
- Delivered high-quality patient care across respiratory wards, ophthalmic theatres, day surgery and outpatient clinics.
- Supported patients with personal care, observations and the use of specialist medical equipment.
- Assisted consultants and theatre teams during ophthalmic and day case surgical procedures.
- Managed outpatient clinics, coordinating appointments and patient flow.
- Liaised with patients, relatives, consultants and multidisciplinary teams to ensure effective communication.
- Used a range of NHS computer systems to maintain accurate patient records and support clinical activity.
- Carried out blood sampling and routine patient observations.
- Managed stock levels, equipment and stock rotation within clinical departments.
- Coordinated hospital transport arrangements for patients attending outpatient clinics.
- Worked flexibly across evenings, weekends and night shifts to meet service requirements.
Customer Adviser (Cashier) - Halifax Bank - Birmingham
(2007 - 2010)
- Delivered excellent customer service within a busy banking environment.
- Processed cash transactions, deposits and international transfers.
- Supported customers with mortgages, insurance products and general banking enquiries.
- Managed business banking transactions for the branch.
- Balanced tills, replenished ATMs and completed end-of-day cash reconciliation.
- Used banking systems daily to maintain accurate customer records.
Post Office Counter Clerk - Safeway Post Office - Birmingham
(2005 - 2007)
- Processed a wide variety of Post Office transactions including pensions, vehicle tax, passports and postal services.
- Provided advice and assistance to customers on Post Office products and services.
- Handled cash securely and balanced tills using computerised systems.
- Worked efficiently within a busy supermarket environment.
Assistant Manager - Global Videos - Birmingham
(2001 - 2005)
- Supervised a team of approximately seven staff.
- Prepared staff rotas and allocated daily duties.
- Opened and closed the premises as a keyholder.
- Managed cash handling and end-of-day reconciliation.
- Delivered excellent customer service and resolved customer queries.
Full-Time Parent - Hartlepool
(1996 - 2001)
- Dedicated this period to raising my family and managing all household responsibilities.
- Developed strong organisational, budgeting and time management skills.
Various Administrative & Retail Roles - Multiple employers - Hartlepool
(1984 - 1996)
Worked in a variety of customer service and administrative positions including:
- Foster's Menswear
- Turners Solicitors
- Architectural Practice
- Housing Aid
- These roles developed my administrative, organisational and customer service skills before relocating to Birmingham.
