Gina Cuomo
Programme Director, Transformation Leader, VP of Operational Excellence
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About
Senior programme and transformation leader with 20+ years' experience delivering large‑scale, complex change across public and private sectors, including defence, justice, health, employment, retail, telecoms, manufacturing and IT. Proven track record of designing and implementing enterprise‑wide transformations spanning people, technology, estates, operating models, business models and culture. Adept at working with government departments, commissioners, boards and C‑suite leaders to turn strategy into operational reality.
Experienced in leading 100+ person teams, managing £50m+ budgets, mobilising £33m–£500m contracts, and establishing PMOs, portfolio governance and operational excellence functions at scale.
Experience
VP Operational Excellence at APM / Equus (2025-05 – Present)
Seconded to the US business to create and embed a new Operational Excellence function supporting 100+ contracts.
- Designed and implemented an Operational Excellence hub model enabling consistent, scalable contract support
- Restructured corporate support services to improve performance, quality, governance and assurance
- Created a unified operations blueprint covering training, service standards, governance and performance management
- Introduced new enterprise capabilities to support growth, efficiency and customer outcomes
Programme Director at APM / Ingeus (2021-03 – Present)
Accountable for delivery of large‑scale service mobilisations and transformation programmes across the UK and US.
- Delivered the largest new service mobilisation for the organisation, covering people, technology, estates, partners and operating model
- Led implementation of multiple Ministry of Justice contracts, including CRM deployment and new operating models
- Currently leading a US transformation programme focused on growth, quality, efficiency and customer experience
Transformation Programme Manager at Capita (2020-02 – 2021-03)
Led end‑to‑end transformation of the Royal Navy Training Service (MoD).
- Managed 38 projects with a £50m transformation budget
- Co‑designed future operating model with MoD senior leaders
- Established and managed strategic delivery partners
- Built and led a multi‑disciplinary transformation team
PPM Capability Manager / Programme Manager at Capita Group (2019-08 – 2020-02)
Managed governance and assurance of Capita's enterprise change portfolio.
- Accountable for governance and assurance of Capita's enterprise change portfolio
- Stabilised and recovered high‑risk and failing programmes
- Developed group‑wide portfolio, programme and project management standards
- Led PMO community of practice with 150+ professionals
Principal Consultant at Capita (2018-03 – 2019-08)
Delivered PMO set‑ups, assurance and programme recovery across £500m+ contracts.
Head of PMO at LB Foster (2017-01 – 2018-12)
Established PMO and delivered cross‑business transformation.
Lead IT Project Manager at Boots UK (2015-01 – 2017-12)
Supply Chain role delivering enterprise systems and infrastructure.
- Delivered £1m+ bespoke systems and enterprise infrastructure
Portfolio Manager at Brüel & Kjær / Spectris (2014-01 – 2015-12)
Portfolio management role.
Global PMO Manager at Brüel & Kjær / Spectris (2013-01 – 2014-12)
Drove standardisation across UK & Denmark operations.
M2M Project Director at GSMA (2012-01 – 2012-12)
Led global M2M programmes with mobile operators, automakers and tech partners.
Project Manager at GSMA (2007-01 – 2012-12)
Project management roles.
