Gina Derham

Customer Care Advisor

Talent

Flat 13, Chandon Lodge, 3-7 Devonshire Road, Sutton, Surrey, SM2 5HQMember since August 14, 2026

Build and maintain customer relationshipsProblem solving and resolving complaintsManaging processes from beginning to endExceeding customers expectationsOrganization and punctualityLeadership and developing colleagues

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Build and maintain customer relationshipsProblem solving and resolving complaintsManaging processes from beginning to endExceeding customers expectationsOrganization and punctuality

About

Highly motivated and conscientious, with excellent communication and people skills. Strong background in dealing with the public and delivering a high level of customer service. I have a positive attitude and always keen to challenge myself and develop my skills further. I work well independently; though enjoy being part of a team.

Experience

Customer Care Advisor - Barclays Bank

(2000-09)

Dealing with customer queries and complaints face to face and over the telephone
Helping customers use digital services
Cash management and balancing tills
Foreign Exchange Services

Weekend Team Manager - Boots The Chemist

(2000-09 - 2016-06)