Business Development Management
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Master's degree in Business Administration with 11+ years of experience in the Travel Industry. Strong background in sales, customer service, and sustainable travel. Proven expertise as a Business System Analyst and Travel Advisor with demonstrated ability to identify growth areas, develop client relationships, and deliver tailored solutions. Skilled in consulting, travel industry knowledge, and cross-functional team collaboration.
Travel Advisor at AAA ACG (2025-07 – Present)
As an AAA Travel Advisor, sell guided travel and identify potential growth areas, opening new accounts and developing long-term relationships with clients. Arrange international and domestic travel packages, cruise lines, tour groups, and tour packages/cruises while using consulting skills and travel industry knowledge. Sell travel insurance and transportation arrangements worldwide.
Position includes sales and marketing experience related to the travel industry with the ability to motivate others as a team for success by developing events and sales follow-ups. Work with various systems including SmartPoint, SalesForce, Sabre, Outlook, MS Suite, Teams, and other proprietary travel applications. Understand client needs and deliver tailored solutions that drive customer satisfaction and long-term relationships.
Work closely with clients to ensure requirements are met while providing expert advice and addressing concerns promptly.
Travel Agent at AAA ACE
Worked as a travel agent temporarily while residing in St. Louis due to family health issues.
Merchant Service Rep at DoorDash
Onboarded new merchants to the DoorDash platform, activating accounts while resolving internal and external concerns.
System Business Analyst at Charter Communications (now Spectrum)
Served as liaison between Business Analyst and technical solution providers such as Engineering, IT, and 3rd party solution providers. Designed, developed, and implemented applications and reporting solutions to address business needs. Provided detailed analysis for business problems utilizing data in SalesForce, then designed, recommended, and implemented solutions to business problems to assist management, leadership, and end users to meet business goals in various operational areas.
Created monthly Root Cause Analysis reports conveying issues pulled from Remedy tickets and explaining how these issues were resolved to all stakeholders, including upper management.
Master's Degree in Business Management – University of Phoenix (2011-05)
