EMEA Trade & Compliance Manager - Dover Fueling Solutions - Dundee, UK (Hybrid)
(2025-07)
- Lead EMEA trade compliance operations across multiple branches, ensuring adherence to customs, export controls, excise, and regulatory requirements.
- Own compliance frameworks including Anti-Bribery & Corruption, Code of Conduct, Data Privacy, Third-Party Governance, and Visual Compliance screening.
- Conduct UBO checks and due diligence for suppliers and partners.
- Drive FTA/COO analysis, preferential origin calculations, and documentation.
- Deliver classification and import/export compliance training across cross-functional teams.
- Standardise customs processes across EMEA, improving accuracy, efficiency, and audit readiness.
- Played a key role in HMRC audit preparation (Feb 2026) with excellent results.
- Partner with internal/external stakeholders to resolve complex compliance issues and strengthen governance.
- Improved VAT accuracy and strengthened cashflow by correcting PVA usage.
- Reduced customs exposure by implementing compliant NI/ROI and Tooling Assist processes.
- Enhanced audit readiness through MSS standardisation and creation of audit tools.
Customs & Excise Manager - UK & Ireland - C&C Group (Tennents) - Glasgow, UK (Hybrid)
(2023-10 - 2025-06)
- Managed end-to-end customs and excise compliance for UK & Ireland, including clearance instructions, export entries, TSS entries, ARC documentation, tariff classification, MSS reconciliation, and duty-sensitive reporting.
- Maintained customs & excise SOPs, manuals, due-diligence packs, and letters of authority, ensuring alignment with UK/EU legislation and HMRC requirements.
- Reviewed deferment account reconciliation processes for imports and excise returns.
- Liaised with HMRC, Irish Revenue, freight forwarders, and internal stakeholders to resolve compliance issues and maintain strong regulatory relationships.
- Supported business development and operational projects, driving process improvement across duty-sensitive activities.
- Attended trade body meetings, representing customs & excise compliance interests.
- Increased drawback recovery and profit by correcting duty rates and revising historical claims.
- Mapped and improved Duty Drawback processes, reducing compliance risk.
- Strengthened excise capability across teams through targeted training.
Customs & Excise Coordinator - Edrington - Glasgow, UK (Hybrid)
(2023-05 - 2023-09)
- Acted as primary point of contact for HMRC queries, audits, and compliance reviews, providing clear documentation and regulatory assurance.
- Delivered continuous improvement across customs processes, SOPs, documentation quality, and governance controls.
- Supported excise warehouse compliance including ARC documentation, EX46/W5D filings, deferment account checks, and duty-related reporting.
- Ensured accuracy of excise movement records, stock evidence, and duty-sensitive documentation.
Customs Clerk - Bollore Logistics (CEVA) - Glasgow, UK (On-site)
(2021-12 - 2023-04)
- Created import/export entries using Descartes CDS.
- Ensured correct CPCs, tariff classification, and compliance with UK customs rules.
- Managed UCNs via DESTIN8/CNS and liaised with HMRC and port authorities.
Logistics & Customs Executive - Avtrade - Sayers Common, UK (On-site)
(2018-07 - 2021-06)
- Managed import/export processes, tariff classification, deferment accounts, VAT reconciliation, and export licence compliance for dual-use items.
- Managed end-to-end customs and excise compliance for UK & Ireland, including clearance instructions, export entries, TSS entries, ARC documentation, tariff classification, MSS reconciliation, and duty-sensitive reporting.
- Maintained customs & excise SOPs, manuals, due-diligence packs, and letters of authority, ensuring alignment with UK/EU legislation and HMRC requirements.
- Reviewed deferment account reconciliation processes for imports and excise returns.
- Liaised with HMRC, Irish Revenue, freight forwarders, and internal stakeholders to resolve compliance issues and maintain strong regulatory relationships.
- Supported business development and operational projects, driving process improvement across duty-sensitive activities.
- Attended trade body meetings, representing customs & excise compliance interests.
- Supported AEO certification preparation through governance reviews, process mapping, and evidence pack creation.
- Applied Hazardous Substances Awareness knowledge when handling regulated goods.
Bilingual Customer Service Advisor - Google - Bournemouth, UK (On-site)
(2014-08 - 2018-06)
Customs Support Analyst - Super Muffato - Cascavel, BR (On-site)
(2008-01 - 2013-03)
