Waitress - CLAP - Knightsbridge
(2024-06 - 2025-01)
- Provided exceptional service in a high-end, fast-paced environment, ensuring a seamless and memorable dining experience.
- Anticipated guests' needs and delivered personalised recommendations to enhance customer satisfaction and loyalty.
- Maintained impeccable attention to detail in table service, presentation, and overall hospitality.
- Adapted to dynamic service demands, demonstrating flexibility, efficiency, and professionalism.
- Worked closely with kitchen and bar teams to ensure smooth service flow, accuracy, and timely delivery of orders.
- Upheld strict hygiene, safety, and quality standards, reflecting the high expectations of a luxury dining establishment.
Waitress/Bartender - Bourne and Hollingsworth - Clerkenwell
(2023-09 - 2024-03)
- Greeted new customers, discussed specials, and took drink orders.
- Helped customers with dietary restrictions, allergies and intolerances. Serve safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Serve high customer volumes during special events, nights, and weekends.
- Handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upselling menu items to customers, driving up per sale revenues and maximising profits.
Waitress - Azura - Camden
(2022-10 - 2023-07)
- Shared knowledge of menu items and flavours, enabling customers to make personal decision based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Followed health and safety regulations relevant to the hospitality industry to minimise accidents, incidents, and liability to the restaurant.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Bartender - Metropolis - London, Bethnal Green
(2022-06 - 2022-10)
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Followed strict recipes and drink measurements to minimise product used.
- Organised bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep and drink supplies stocked.
- Upsold menu items to customers, driving up per sale revenues and maximising profits.
Waitress - Ruby Bar - London, Soho
(2021-10 - 2022-05)
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavours, enabling customers to make personal decision based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware set to provide adequate supply for hosts.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Followed health and safety regulations relevant to the hospitality industry to minimize accidents, incidents, and liability to the restaurant.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
