Senior Insurance Coordinator - Connells - Head office in Leighton Buzzard
(2025-07)
In my role as a Senior Insurance Coordinator, I manage and coordinate insurance-related administration for Landlords and client support, ensuring policies and documentation are processed accurately and efficiently. I liaise with clients, insurers, and internal teams to handle enquiries, resolve issues, and ensure all information is up to date and compliant. I also contact the solicitors and landlord, tenants via email and use excel spreadsheets throughout the day to track, update, and manage records and reporting.
Property Claims Handler - Allianz Commercial - Milton Keynes
(2023-01)
- Develop and keep excellent relationships with service providers
- Develop working relationships with clients to promote customer satisfaction
- Improve claim processes to aid lean process improvements while keeping a high standard in quality
- Ensure reserves are managed and reviewed as per reserving philosophy with transparency of activity and active management of case review
- Take initiative when helping team members
- Handle referrals/queries from administration assistants
- Understand the coverage provided by the Pen Underwriting Scheme policies
- Make payments to the customers and settle the claim once claim confirmation and BACS details are on file
- Managed a reserve amount of £25,000
Technical Administrator - FAI Automotive Plc
(2022-06 - 2023-01)
My main objective of the role is to take care of the administration of the UK and Export warranties returned by customers for inspection.
- Arrange Collections for labour claims submitted on WTS and email instructions to customers, follow up and chase where needed
- Issue export claim references and ensure all correct paperwork required from customers
- Create documents needed to aid export customer returns post Brexit
- Book in all claims (UK & Export) as they arrive with the department
- Liaise with customers if there are queries regarding their claims for processing
- Handle general email/phone queries to assist customers
- Maintain main day to day logs for the department
- Liaise with factories for claims and watch trends
- Use Microsoft Office, Excel, Word and Outlook throughout the day
Administrator - Watsons Lettings
(2017-10 - 2022-06)
I have worked full time as a Lettings Administrator.
- Answer calls
- Contact landlords and tenants to see if they are renewing their tenancies and process all required documentation
- Send tenancy agreements electronically on Docsign for signatures before the renewal date and add tenant information onto excel spreadsheet when a deposit refund is due
- Take maintenance calls followed by contacting the landlords to advise and then the Watson's contractors to resolve issues
- Handle any other day to day lettings queries that may arise
- Contact the Landlord and check if they wish to renew their Rent Guarantee cover and arrange documentation
- Contact the landlord when emails are received regarding tenants wishing to vacate their property and advise them of this
- Book in the diary the tenants check out date and time
- Book appointments with the tenant and the gas engineer for the property's gas safety check
- Call the Landlord and check if they would like to renew the Rent guarantee warranty and add information onto a spreadsheet and email to Rentshield for the Renewal process
Administrator - Connells (Sequence) - Cumbria House
(2014-04 - 2017-10)
- Deal with enquiries from other branches promptly and professionally
- Check that gas safety certificates, electrical certificates and EPC's are all up to date and accurate
- Process tenancy agreements and documents ready for tenants to sign prior to moving
- Process all deal sheets at the end of each month
- Maintain databases, ensuring landlord property and client tenancy details are accurate and up to date
- Perform administrative and clerical office duties
- Received a certificate of attendance for customer service and telephone skills workshop in February 2016
- Draw up legal documentation for a wide portfolio of Connells group branches around the country including tenancy agreements and standing orders for those renting properties through the company
- Use the Veco system
- Make telephone calls and emails to branches and process documents such as gas safety certificates, energy performance certificates and terms of business before tenants can move into properties
- Verify team members work prior to being submitted to landlords and tenants (promoted to senior in May 2016)
- Log move-ins & deals processed into excel spreadsheets (promoted to senior in May 2016)
Nursery Assistant - Cedars Day Nursery
(2013-08 - 2014-04)
I worked as a Nursery Assistant on a bank contract.
- Take care of the children, making sure that they are in a safe environment
- Work as a team with other employees
- Provide activities with the children
Staff Member - Verdura Rocco Forte Golf and Spa Resort - Sicily
(2011 - 2013)
I worked at the Verdura Golf and Spa resort in Sicily.
- Communicate with guests and ensure they have a pleasant stay
- Clean communal areas such as patio areas and reception areas
- Deal with enquiries
Administrator - The Mortgage Practice - Leighton Buzzard
(2006 - 2007)
I worked as an administrator for The Mortgage Practice.
- Contact customers
- Perform secretarial duties
- Contact banks
- Input clients details onto the company database
- Deal with enquiries
Insurance and Sales Advisor - Hill House Hammond - Leighton Buzzard
(1998 - 2004)
I worked as an insurance and sales advisor for cars and homes.
- Advise and sell customers insurance for their cars and homes
- Keep up to date on the current and best insurance deals to sell
- Contact customers
- Work in a friendly and approachable manner
- Deal with enquiries
