Gizem Uyanik

Offering strong interpersonal and teamwork skills, combined with keen ability to learn quickly in fast-paced environments. Knowledgeable about customer service, basic food preparation, and maintaining cleanliness standards. Ready to use and develop communication, time management, and problem-solving skills in [Desired Position] role.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Hard-working [Job Title] with strong organisational skills.

Achieves company goals through exceptional planning and prioritisation.

Fast food worker - McDonald - Consett, County Durham

(2022-04)

• Delivered excellent customer service by addressing customer queries promptly.
• Worked efficiently during peak hours to meet customers' expectations.
• Managed cash register, maintained accuracy in all transactions.
• Handled high-pressure situations calmly, resulted in minimal complaints.
• Ensured timely delivery of orders to maximise positive customer experiences.
• Offered exceptional customer service with strong product knowledge.
• Checked stock deliveries each week to ensure correct quantities and stable supply.
• Set up cash drawers, verifying adequate change was available for smooth running of shift.

Call handler - North East Heating Services - Consett, Durham

(2020-05 - 2021-10)

• Prioritised urgent cases for immediate resolution or escalation.
• Demonstrated exceptional understanding of company products and services, resulting in informed client interactions.
• Assisted customers to understand complex information using simple language.
• Enhanced customer satisfaction by swiftly resolving queries and issues.
• Managed high volume of calls daily for prompt service delivery.
• Facilitated smooth communication between customers and technical teams for quick troubleshooting.
• Multi-tasked effectively whilst maintaining a professional demeanour at all times.
• Handled customer queries focused on first-call resolution.
• Logged critical information onto computer system.

GCSEs - Consett Academy