Gjorgi Gjorgiev

A dynamic, results-driven Deputy Client Services Manager with strong leadership experience across luxury residential, corporate, and high-volume guest service environments. Proven in managing client relationships, leading front-of-house and operational teams, and maintaining premium service standards in complex, fast-paced settings. Highly skilled in stakeholder management, staff development, service delivery, and problem resolution, with a strong focus on client satisfaction, operational efficiency, and brand representation.

Deputy Head of Client Services at Rapport Guest Services (2025-10 – Present)

• Primary point of contact between clients, site teams, and senior stakeholders.
• Manage on-site management teams and ensure service delivery meets brand standards.
• Conduct client meetings, site visits, and performance reviews.
• Oversee staffing, rotas, and operational cover.
• Support recruitment, onboarding, and staff development.
• Ensure compliance with policies and health & safety regulations.
• Handle escalated service issues professionally.
• Produce reports and audits for senior management.

Deputy Manager (Damac Tower Nine Elms) at Rapport Guest Services (2024-04 – 2025-10)

• Led front-of-house operations at a 5-star residential building.
• Trained and managed reception and concierge teams.
• Oversaw HR processes including disciplinaries and reviews.
• Managed rotas, payroll input, and holiday allocation.
• Acted as key contact for high-profile residents.
• Ensured compliance with security, safety, and luxury standards.

Supervisor (Horizon 22) at Portico Guest Services (2023-09 – 2024-04)

• Supervised FOH teams in a corporate environment.
• De-escalated challenging situations.
• Supported recruitment and onboarding.
• Coordinated departments for smooth operations.
• Managed rotas and opening/closing procedures.

Shift Supervisor (West End) at Swingers (2018-07 – 2022-06)

• Led large hospitality teams.
• Exceeded sales and customer satisfaction targets.
• Analysed sales data and performance.
• Delivered staff training and incentives.
• Contributed to 19% YoY profit growth.

BA (Hons) in Politics & International Relations – University of Westminster, London (2019 – 2023)