Gladis

Friendly and enthusiastic customer service professional with experience in hospitality, food service, and retail environments. Skilled at welcoming guests, serving food, handling customer requests, and maintaining high standards of cleanliness and presentation. Confident communicating with a wide range of people and providing a warm, professional service. Reliable, hardworking, and able to work efficiently both independently and as part of a team in busy environments.

Sales Assistant - Primark - Derby

(2024-04 - 2024-09)

• Delivered excellent customer service and created a welcoming shopping experience.
• Assisted customers with enquiries and product recommendations.
• Handled cash and card transactions accurately.
• Maintained high standards of cleanliness and presentation throughout the store.
• Worked effectively within a team to ensure smooth daily operations.
• Resolved customer queries professionally and efficiently.

Team Member - McDonald's - Derby

(2022-12 - 2023-11)

• Welcomed customers and provided friendly, efficient service.
• Served food and drinks while maintaining excellent customer satisfaction.
• Followed food safety, hygiene, and cleanliness procedures at all times.
• Worked in a fast-paced environment whilst maintaining attention to detail.
• Assisted with cleaning duties, stock replenishment, and preparation for service periods.
• Worked closely with colleagues to deliver a positive customer experience.

Warehouse Operative - Bleckmann Industria

(2024-11 - 2024-12)

• Picked, packed and organised stock efficiently to meet daily targets.

Bachelor's - Business & Management - Birmingham City University (2024)

Pearson BTEC Level 3 National Foundation Diploma - Business - Derby College Roundhouse (2024 - 2024)

GCSEs - City of Derby Academy (2022)