Maintenance Operative - Host Student Housing Ltd - The Cavendish, Winchester
Maintenance Operatives are responsible for ensuring that all facilities, equipment and systems are maintained to a high standard to ensure safety, functionality and a welcoming environment. The role includes performing preventive maintenance, responding to repair requests and addressing safety concerns promptly. This role is more than just fixing issues; it is about contributing to a positive living experience, where residents feel comfortable, supported and proud of the place they call home.
Efforts directly influence resident satisfaction, the upkeep of the property and the sense of community in the property.
- Carry out day-to-day maintenance tasks to ensure the development is safe, functional and visually appealing, creating a positive living environment for residents
- Inspect communal and private areas to identify and resolve issues before they escalate
- Perform maintenance tasks during room turnarounds between residents, ensuring rooms are fully functional and meet high standards before new arrivals take residence
- Support residents by addressing maintenance requests promptly and professionally
- Collaborate with the on-site team to maintain a high standard of service
- Monitor and maintain building systems, including water safety equipment, electrical safety equipment and fire safety equipment. Work closely with external contractors to oversee larger repairs or specialist tasks
- Ensure communal spaces, such as kitchens, lounges and hallways, remain in excellent condition and contribute to a welcoming atmosphere
- Lend a hand with cleaning tasks if housekeepers are short-staffed, or on a tight deadline, to maintain high cleanliness standards
- Promote a safe living and working environment by adhering to health and safety standards at all times and addressing issues as appropriate
- Perform routine maintenance and repairs across the facility, including plumbing, electrical, carpentry and general handyman tasks
- Inspect and troubleshoot issues in communal areas, resident rooms and building systems to determine the best course of action for repairs
- Replace or repair fixtures and fittings, such as door handles, locks, light bulbs or taps
- Keep outdoor spaces (such as gardens, patios and pathways) well-maintained by addressing issues like cleaning, repairing or painting fences and furniture
- Conduct minor appliance repairs and ensure communal equipment remains operational
- Assist with furniture assembly, moves and installations as needed
- Conduct routine checks on building systems in line with PPM requirements for the site to identify potential problems and prevent breakdowns
- Work with management to schedule regular servicing of equipment, such as air conditioning units, boilers and lifts with the relevant external contractors
- Test safety features, including emergency lighting, smoke detectors and sprinkler systems, to ensure compliance and functionality
- Monitor water pressure, leaks and drainage systems, taking preventive steps to avoid plumbing-related issues
- Respond promptly to maintenance requests from residents or team members, resolving issues efficiently to minimise disruptions
- Assist with room turnarounds between residents by repairing or replacing damaged items and ensuring rooms meet high standards
- Upgrade and improve facilities, including redecorating/painting, replacing flooring, repairs to tiling or resealing surfaces in bathrooms and kitchens as needed
- Identify opportunities for improvement and recommend upgrades or modifications to enhance the resident experience
- During summer undertake annual lifecycle works across the property
- Respond promptly and professionally to resident maintenance requests, providing clear communication and updates on the status of repairs or issues
- Build positive relationships with residents by being approachable, friendly and proactive in addressing their concerns or needs
- Ensure all interactions with residents reflect a high standard of service, contributing to a welcoming and supportive community atmosphere
- Proactively anticipate resident needs, offering assistance or solutions to enhance their living experience and ensuring they feel supported within the student community
- Assist with the check-in and check-out process and help management register residents when needed
- Ensure the building and its facilities comply with all safety regulations and company policies
- Address potential safety hazards such as damaged flooring, exposed wiring or blocked pathways, immediately
- Adhere to risk assessments for the property, highlighting any areas of concern and resolving them proactively
- Perform fire alarm tests, emergency lighting checks and other fire safety inspections on a scheduled basis
- Maintain proper signage for hazards, such as wet floors or restricted areas to ensure resident and staff safety
- Comply with safe manual handling practices when lifting, carrying or moving heavy items such as furniture, cleaning equipment or waste bins
- Participate in regular training sessions, both internal and external where necessary, to stay up to date with best practices and legal requirements
- Maintain detailed and accurate records of all maintenance activities, inspections, repairs and servicing schedules
- Keep an inventory of tools, materials and equipment, ensuring sufficient stock of commonly used items
- Report major issues or recurring problems to the management team, providing recommendations for resolution or improvement
- Work closely with other departments, such as housekeeping and management, to coordinate maintenance projects and ensure smooth operations
- Support colleagues with ad hoc maintenance tasks, such as event setup, furniture arrangement or equipment installation
- Liaise with external contractors for specialised repairs, ensuring work is completed to a high standard
- Actively participate in team meetings and provide input on how to improve maintenance processes or resident satisfaction
