Gloria Gjini

Accomplished professional with a proven track record at The Zetter Hotel excelling in customer service and critical thinking. Demonstrated expertise in maintaining high hygiene standards and achieving 100% task completion within deadlines. Adept at communication and multi-tasking, enhancing guest satisfaction and operational efficiency in dynamic environments.

House Cleaner - The Zetter Hotel - Borehamwood, London

(2025-06 - 2026-03)

• Maintained high standards of hygiene and presentation
• Maintained attention to detail to achieve consistent and professional results
• Built trust with clients through dependable and respectful service
• Handled cleaning equipment and products safely, following health and safety guidelines
• Ensured all tasks were completed efficiently within deadlines

Room Attendant - The Zetter Hotel - London

(2022-03 - 2025-02)

• Cleaned and maintained guest rooms and public areas to a high standard
• Changed bed linens, towels, and ensured rooms were fully prepared for guests
• Followed strict health and safety and hygiene procedures
• Worked efficiently in a fast-paced environment to meet daily targets
• Reported maintenance issues and ensured guest satisfaction
• Collaborated with team members to ensure smooth daily operations

Hotel Room Attendant - The Zetter Hotel - London

(2021-06 - 2022-10)

• High standards of cleaning and hygiene
• Attention to detail
• Time management and ability to meet deadlines
• Ability to work in a fast-paced environment
• Teamwork and collaboration
• Organisation and efficiency
• Reliability and punctuality
• Knowledge of health and safety procedures
• Ability to follow instructions and hotel standards
• Maintaining clean and organised work areas

Customer Service - The Zetter Hotel - Larissa, Greece

(2020-06 - 2020-09)

• Assisted customers with product-related questions, feedback and complaints
• Promoted company products using approved techniques, increasing revenue and exceeding performance expectations
• Managed stock levels on shelves, ensuring products were readily available for customers
• Maintained detailed records in Excel of all products ordered, including expiration dates and restocking schedules based on sales trends, ensuring efficient stock control and minimal waste
• Kept shelves neat, clean and organised through visual merchandising
• Maintained a tidy and organised store environment, adhering to company cleanliness standards
• Monitored expiration dates of products, removing out-of-date items to maintain quality standards
• Assisted customers in locating products, offering recommendations based on specific needs

Cleaner - Private - Larissa, Greece

(2019-09 - 2019-11)

• Complied with all given job instructions and maintained established cleanliness standards
• Familiarity with safety measures, cleanliness standards, and customer service
• Followed sanitisation, health and hygiene regulations

Babysitter - Private - Larissa, Greece

(2019-06 - 2019-08)

• Manage and oversee children's activity in the absence of parents
• Design creative games and activities to keep children engaged
• Ensured clean and neat household appearance in mother's absence
• Preparing snacks and meals for children
• Entertained children with games, stories and age-appropriate films
• Assisted children with homework and school projects, enhancing their academic skills and knowledge
• Preparing children for naptime and bedtime

A-Levels - High School (2020-01)