Gloria Owusu- Sakyi

Experienced HR, Administration and Casework professional with over 10 years' professional experience across human resources, administration, regulatory casework and compliance. Currently working in the UK as a Notice Processing Officer, with experience assessing evidence, applying legislation and statutory guidance, reviewing representations, making fair and legally compliant decisions, and preparing formal correspondence. Previous experience includes HR operations, recruitment, employee relations, payroll administration, HR records management and regulatory reporting.

Notice Processing Officer - APCOA PARKING UK

(2026-01)

• Providing on-the-job training and support to new starters, helping them develop the knowledge and skills required to perform the role effectively.
• Assisting with recruitment process by participating in interviews and contributing to the assessment and selection of suitable candidates.
• Supporting colleagues by providing guidance, sharing knowledge and assisting with complex or assigned tasks to ensure team objectives are achieved.
• Quality checking cases and drafted correspondence to ensure accuracy, compliance with relevant legislation and that appropriate responses have been provided before printing and issuing to recipients.
• Reviewing all enquiries and correspondence (challenges, representations, charge certificates).
• Assessing evidence submitted by recipients, such as photographs, witness statements, permits, medical evidence or mitigating circumstances.
• Examining enforcement evidence, including Civil Enforcement Officer notes, CCTV footages, photographs and case records.
• Applying relevant legislation, regulations, statutory guidance and council policies to determine whether the representation should be accepted or rejected.
• Making fair, impartial and legally compliant decisions based on the available evidence.
• Drafting clear, accurate and legally compliant response letters explaining the decision and the reasons for acceptance or rejections.
• Cancelling notices where representations are upheld and progressing enforcement where representations are rejected.
• Ensuring statutory deadlines for responding to representations are met.
• Identifying procedural errors or grounds for cancellation and ensuring compliance with relevant legislation.

Consultant (HR and Administration Officer) - GN Savings & Loans (in Receivership) - Accra

(2019-08 - 2024-06)

• Organised meetings via Google meet and face-to-face.
• Provided institutional knowledge to the Receiver on employees of GN Savings & Loans after the revocation of licence.
• Submitted employees' attendance for salary processing.
• Assisted in the day-to-day administration.
• In charge of Cleaners and the provision of detergents for office use.

Human Resource Officer - GN Bank - Accra

(2015-04 - 2019-08)

• Assisted in recruiting, onboarding, and appraisal of employees, and conducted background checks and exit interviews.
• Processed Leave Request Forms, Appointment Letters, Promotions, Reassignment, Transfer Request and Resignation/Dismissal/Redundancy and Termination Letters, and managed employee welfare.
• Performed clerical duties at the disciplinary committee meetings.
• Accurately documented, recorded and maintained the HR Information system (HR Data One and SAP).
• Analysed, maintained and communicated records required by law, prepared weekly and monthly HR reports and the central bank required reports, and prepared Appointment and Separation Lists.
• Managed payroll in conjunction with the finance department.
• Filed employee documents in their respective folders.

Claims Officer (National Service Person) - Enterprise Life Assurance Ltd. - Accra

(2013-08 - 2014-12)

• Was tasked with death analysis, death notification, benefits processing, and mystery calls.
• Was tasked with underwriting, authorising, mandate management, and assistive duties on the Operation Salvage team.

Master in Business Administration - Human Resource Management - University of Cape Coast (UCC) (2018 - 2021)

Bachelor of Arts - Sociology and Social Work - Kwame Nkrumah University of Science and Technology (KNUST) (2009 - 2013)