Gordon Walker

Dynamic and results-driven professional with expertise in decision-making excellence, P&L management, and strategic leadership. Demonstrates a proven ability to enhance customer experience, drive cost-reduction strategies, and lead transformative change initiatives. Skilled in brand building, employee training, and fostering an engaging leadership style that prioritises people-oriented approaches.

Committed to delivering measurable business growth while cultivating high-performing teams and optimising organisational performance. Driven professional with strategic mindset and strong leadership capabilities, coupled with exceptional problem-solving skills and operational management expertise. Proven ability to streamline processes and lead cross-functional teams to achieve organisational objectives.

Training consultant at AhaMo Group (2025-06 – Present)

• Fostered continuous professional development through mentoring initiatives.
• Promoted a culture of lifelong learning within the organisation, boosting morale and productivity.
• Executed personalised coaching sessions to address specific skill deficiencies.
• Participated in professional development workshops and seminars, staying abreast of advancements in the field of corporate training.
• Delivered bespoke workshops to enhance employee competencies.
• Optimised quality of training content by incorporating input from subject matter experts.
• Nurtured strong and trusting rapport across all enterprise levels to drive progress.
• Analysed training requirements at individual, team and organisational level.
• Championed goal setting and instilled culture of ongoing professional development to motivate workforce.

Chief Operations Officer at Cove UK (2024-02 – 2024-12)

• Collaborate with the senior management team to create short and medium-term strategic plans across the Group, which encompassed developing growth initiatives, vetting potential acquisitions, devising marketing strategies, and setting financial goals.
• Pioneered innovative solutions for overcoming operational bottlenecks and inefficiencies

Operations Director at Cove UK (2021-09 – 2024-02)

• Responsible for overseeing the day-to-day operations of 13 Holiday UK Parks and 5 Residential Parks.
• Ensuring financial targets and other agreed targets are met in all departments ensuring delivery of Cove 23m EBITDA.
• Reviewing working practises to ascertain if it is successful and if not, devise an alternative.
• Making sure safety regulations are followed.
• Keeping employees motivated and organising appropriate training.
• Ensuring the business operates within the company's main income streams.
• Investigating customer satisfaction and reporting any issues maintaining all quality scores across all channels of Social media.
• Working with department heads and senior management to get the best performance from the Teams.
• Driving the business to increase profits.
• Working with legal departments on any matters that occur.
• Reviewing and approving equipment needs.
• Overseen all Capital Projects 22m spend.
• Planning and Development.
• Undertook budgeting responsibilities, preventing overspending and ensuring financial health of the organisation.
• Directed day-to-day work of 500 plus employees and motivated teams to exceed objectives.
• Championed the implementation of key operational projects, enhancing overall business performance.
• Directed operational strategies to enhance productivity and reduce costs.
• Fostered a culture of continuous improvement by initiating change management processes.
• Ensured compliance with industry regulations, thus maintaining company reputation and integrity.
• Developed crisis management strategies to address unforeseen challenges.
• Monitored budget to meet sales and revenue targets.
• Recruited and developed high-performing teams, fostering positive and results-driven workplace culture.
• Championed customer-centric approach, resulting in enhanced client satisfaction.
• Leveraged industry expertise to navigate regulatory compliance and legal considerations.
• Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
• Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.

Operations Director at Cove UK (2017-11 – 2021-07)

• Responsible for overseeing the day-to-day operations of 13 Holiday UK Parks and 5 Residential Parks.
• Ensuring financial targets and other agreed targets are met in all departments ensuring delivery of Cove 23m EBITDA.
• Reviewing working practises to ascertain if it is successful and if not, devise an alternative.
• Making sure safety regulations are followed.
• Keeping employees motivated and organising appropriate training.
• Ensuring the business operates within the company's main income streams.
• Investigating customer satisfaction and reporting any issues maintaining all quality scores across all channels of Social media.
• Working with department heads and senior management to get the best performance from the Teams.
• Driving the business to increase profits.
• Working with legal departments on any matters that occur.
• Reviewing and approving equipment needs.
• Overseen all Capital Projects 22m spend.
• Planning and Development.
• Undertook budgeting responsibilities, preventing overspending and ensuring financial health of the organisation.
• Directed day-to-day work of 500 plus employees and motivated teams to exceed objectives.
• Championed the implementation of key operational projects, enhancing overall business performance.
• Directed operational strategies to enhance productivity and reduce costs.
• Fostered a culture of continuous improvement by initiating change management processes.
• Ensured compliance with industry regulations, thus maintaining company reputation and integrity.
• Developed crisis management strategies to address unforeseen challenges.
• Monitored budget to meet sales and revenue targets.
• Recruited and developed high-performing teams, fostering positive and results-driven workplace culture.
• Championed customer-centric approach, resulting in enhanced client satisfaction.
• Leveraged industry expertise to navigate regulatory compliance and legal considerations.
• Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
• Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.

General Manager at Pure Leisure Group (1986-01 – 2017-01)

General Manager with extensive experience revitalising holiday parks to exceptional standards, transforming facilities, enhancing customer satisfaction, and significantly boosting financial performance.

• Responsible for overseeing the day-to-day operations of 11 UK Parks and Royal Westmoreland Barbados.
• Ensuring financial targets and other agreed targets are met in all departments.
• Reviewing working practises to ascertain if it is successful and if not, devise an alternative.
• Making sure safety regulations are followed.
• Keeping employees motivated and organising appropriate training.
• Ensuring the business operates within the company's main income streams.
• Investigating customer satisfaction and reporting any issues.
• Working with department heads and senior management to get the best performance from All Teams.
• Driving the business to increase profits.
• Working with legal departments on any matters that occur.
• Reviewing and approving equipment needs.
• Property Sales at Royal Westmoreland Barbados.
• At Haggerston Castle from 2007 to 2017, restored the neglected park to five-star quality, managed a £4m capital project, and grew Caravan Sales from £900k in 2007 to £1.9m by improving accommodation standards and customer retention.
• Recognised as a coach and mentor for developing future leaders.
• Previously, at Sherkston Shores in Canada (2004-2007), transformed operations and delivered the first Board and Shareholder dividend in 10 years by enhancing home sales.
• From 2001 to 2004 at Weymouth Bay/Seaview Holiday Park, increased operating profit by £1.3m through strategic sales improvements and efficient management.

General Manager at Bourne Leisure/Haven (1986-01 – 2017-01)

High School – Renfrew High School