IT Support Technician
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A highly motivated and adaptable individual with a strong foundation in IT principles and a proven track record of delivering excellent customer service and problem-solving. My comprehensive training in areas such as Software Testing, Troubleshooting (including hardware, software, and network), IT Support, and Hardware Diagnostics has equipped me with the essential technical skills for an entry-level IT support or technician role. Drawing on over a decade of diverse experience in customer-facing environments, including roles as Assistant Bar Manager and Sales Champion, I have honed valuable transferable skills such as effective communication, diligent problem-solving, and efficient time management.
I am adept at understanding customer needs, resolving issues efficiently, and managing complex tasks, as demonstrated by my experience with till management, online order processing, and assisting colleagues and customers. My practical experience with Ticketing Systems, Quality Assurance, and Cybersecurity further strengthens my ability to contribute immediately to a dynamic IT environment. I am eager to leverage my technical knowledge and commitment to user satisfaction to provide comprehensive IT assistance, troubleshoot technical challenges, and contribute to the smooth operation of IT systems.
I want to build on the 1st line Knowledge i gained working for my previous employer. I am a quick learner, passionate about technology, and keen to embark on a rewarding career in IT, where I can continuously develop my skills and support an organisation's technical needs.
IT Support Technician at Service Desk (Multiple Businesses) (2025-09 – September-26)
Service desk technician, First point of contact for customers across many businesses.
Assistant Bar Manager at Duchess of Beckinby Pub (2018-01 – 2019-12)
Sales Champion at Matalan (2013-01 – 2018-05)
Sales Assistant at HMV (2012-01 – 2013-12)
Sales Assistant at Doc Black Ltd (2009-01 – 2011-12)
Digital & Technology Solutions Apprentice in Information Technology – Newcastle College (2025-01 – 2026-09)
TechUpWomen in Technology and IT – Durham University (2025-02 – 2025-05)
Level 4 in Artist Development – Grimsby Institute of Further and Higher Education (2012-09 – 2013-07)
Level 3 in Music & Music Technology – Newcastle College (2009-01 – 2011-12)
