Govind

Engineering graduate with strong administrative, finance support, and communication skills. Experienced in Chat Support Quality Analysis with hands-on expertise in MS Excel, Word, Outlook, and other MS Office tools. Currently supporting the financial application Acorns, gaining practical experience in financial processes and Salesforce-based chat support/email support.

Skilled in handling multiple tasks, maintaining accuracy, and providing efficient operational and customer support in fast-paced environments. Quick learner with strong analytical thinking, teamwork abilities, and adaptability to new tools and dynamic workflows.

Client Support Associate–Financial Services at Taskus (2021-03 – Present)

• Maintained accurate records and updated client/account information.
• Coordinated email follow-ups and administrative communication.
• Worked on data validation and documentation tracking processes.
• Managed time-sensitive tasks with attention to detail and accuracy.
• Supported finance and operational activities during deadlines.
• Performed account-related administrative tasks.
• Collaborated with team members to ensure smooth workflow operations.
• Adapted quickly to process updates and new tools.

Customer Support Executive – Ecommerce at Qconnect (Myntra and Jabong) (2020-07 – 2022-03)

• Provided feedback and support to improve service performance and customer experience.
• Handled customer queries through email support and resolved issues effectively.
• Managed multiple customer interactions while maintaining accuracy and professionalism.
• Worked as an escalation manager (Tier 3).

Bachelor of Engineering – SD Bansal College of Technology and Science (2013)