Govind
Verification Specialist | Fintech & BFSI Operations
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About
Engineering graduate with strong administrative, finance support, and communication skills. Experienced in Chat Support Quality Analysis with hands-on expertise in MS Excel, Word, Outlook, and other MS Office tools. Currently supporting the financial application Acorns, gaining practical experience in financial processes and Salesforce-based chat support/email support.
Skilled in handling multiple tasks, maintaining accuracy, and providing efficient operational and customer support in fast-paced environments. Quick learner with strong analytical thinking, teamwork abilities, and adaptability to new tools and dynamic workflows.
Experience
Client Support Associate–Financial Services at Taskus (2021-03 – Present)
- Maintained accurate records and updated client/account information.
- Coordinated email follow-ups and administrative communication.
- Worked on data validation and documentation tracking processes.
- Managed time-sensitive tasks with attention to detail and accuracy.
- Supported finance and operational activities during deadlines.
- Performed account-related administrative tasks.
- Collaborated with team members to ensure smooth workflow operations.
- Adapted quickly to process updates and new tools.
Customer Support Executive – Ecommerce at Qconnect (Myntra and Jabong) (2020-07 – 2022-03)
- Provided feedback and support to improve service performance and customer experience.
- Handled customer queries through email support and resolved issues effectively.
- Managed multiple customer interactions while maintaining accuracy and professionalism.
- Worked as an escalation manager (Tier 3).
Education
Bachelor of Engineering – SD Bansal College of Technology and Science (2013)
