Govindaraj Arumugam

Results-driven Retail Operations Leader with 20+ years of experience transitioning into Business Analysis / Product Management. Proven expertise in business process optimization, data-driven decision-making, stakeholder collaboration, and Agile methodologies. Adept at requirement gathering, process reengineering, KPI development, and system implementation, with a track record of driving efficiency and revenue growth.

Certified in Agile Scrum and Microsoft Power BI, with hands-on experience in Excel, CRM systems, and business intelligence tools.

Regional Operations Manager

Dulux Decorator Centre | Apr 2016 – Sep 2024

• Increased like-for-like sales from 3% to 12.5% over three years through data-driven strategies and process improvements.
• Implemented a new customer delivery model (Satellite & Hub stores), enhancing customer experience and logistics efficiency.
• Conducted GAP analysis and re-engineered business processes to improve operational alignment and efficiency.
• Managed store operations, inventory, and customer service across multiple locations, driving performance through KPI monitoring and data analytics.

Subject Matter Specialist – Project Support

Dulux (Akzo Nobel) | Jan 2023 – Dec 2023

• Acted as Business SME during the Microsoft 365 implementation across 235 stores, ensuring smooth adoption.
• Created Requirement Specifications, Use Case Diagrams, Process Flows, and Domain Models to define system functionalities.
• Conducted GAP analysis to align technology adoption with business objectives and provided end-user training for enhanced system usability.

Project Support – Store Compliance KPI Dashboard

Dulux (Akzo Nobel) | May 2022 – Nov 2022

• Developed a centralized KPI dashboard offering real-time visibility into store compliance performance.
• Defined compliance KPIs and integrated data from multiple sources into a user-friendly reporting interface.

Project Support – Customer Delivery System

Dulux (Akzo Nobel) | Oct 2021 – Apr 2022

• Implemented a new customer delivery system using Satellite & Hub stores, streamlining logistics operations.
• Conducted user story testing with cross-functional teams to ensure seamless execution.

Master’s Degree in Social Work

Bishop Heber College, India | 1995 – 1997

Bachelor’s Degree in Economics

Bishop Heber College, India | 1992 – 1995