Grace Diakota

I’m currently a student at the NLDC national diploma for the course dental nursing and I’m looking for somewhere that will be a suitable fit for myself. I’m looking forward to meeting new people and learning new things about not just the people about dental nursing!

Customer Service Advisor - CET Home Emergency

(2025-09)

• Handled inbound and outbound customer calls.
• Communicated clearly and empathetically to resolve queries.
• Arranged emergency repairs and liaised with engineers.
• Updated customer records accurately using internal systems.
• Delivered excellent customer service in a fast-paced environment.
• Handling complaints

111 Emergency Call Handler

(2022-07 - 2025-09)

Working as a 111 call advisor my responsibilities are providing a professional and courteous telephone response to patient requirements, including 111 calls using NHS Pathways, ensuring accuracy of patient information and adherence to company guidelines and procedures. Ensuring effective and timely distribution of calls to regional bases. Ensure high levels of visibility and understanding of available clinical resources during shifts and support the Dispatch Controller in maintaining service levels against KPI’s.

Sigma Financial Group: (Scottish Power Campaign)

(2020-03 - 2022-06)

My daily responsibilities were

• Handling inbound and outbound calls and effectively negotiating when required to recover arrears balances from customers.
• Have proven customer service experience with passion to ensure the best outcome for both the customer and business.
• Setting up appropriate payment plans for customers while assessing and acknowledging their circumstances.
• Booking engineering work to have meters changed or exchanged.
• Customer complaints and disputes.

Sales assistant - Argos

(2019-01 - 2020-02)

Being independent was key whilst working as a sales assistant in Argos as sometimes I was left alone to manage the shop floor and my responsibilities would be to provide high quality customer service, maintaining a good appearance on the shop floor, providing customers with information about our products, making sure each customer was approached to and offered assistance also being flexible to cover last minute for a team member who called in sick or is running late.

• Offering face to face advice to customers on the stores products.
• Maximising store revenue by suggesting upgrades, insurance and add-ons to customers.
• Processing returns and refunds as required in line with company procedures.
• Occasionally being responsible for the store's security including security key holder
• Using the stock management system to log, check, locate and move stock both in and out of the store.

Health Science - University of Northampton (2021-09)

BTEC - Health and Social Care - Haringey sixth form college (2019-09 - 2021-08)

8 GCSES - core subjects and additional subjects - Lea valley Academy (2014-09 - 2019-08)