Service Manager at North Surrey Domestic Abuse Service (2025-07 – Present)
- Manage complex caseloads, ensuring high-quality, trauma-informed support for individuals affected by domestic abuse.
- Lead and oversee case reviews, safeguarding audits, and Domestic Homicide Review evaluations to ensure compliance and continuous service improvement.
- Coordinate and chair multidisciplinary team (MDT) meetings and attend MARAC meetings to support high-risk clients and promote effective multi-agency collaboration.
- Oversee the day-to-day operations of the service, including management of the triage team, risk assessments, safeguarding processes, and RAG-rating of referrals.
- Work closely with external agencies including the NHS, police, social services, hospitals, and mental health providers to ensure holistic and effective support pathways.
- Lead on specialist projects including Hope 2 Recovery, designing and delivering a 6-week psychoeducational recovery programme focused on empowerment, resilience, and healing.
- Manage the Mental Health Scale-Up Fund, including sourcing and coordinating therapists and specialist interventions for young people aged 16–30.
- Promote diversity, inclusion, and accessibility within service provision by developing partnerships with culturally responsive organisations and therapeutic providers.
- Liaise with professionals from organisations including the Priory Hospital and other healthcare services to coordinate client care and support.
- Conduct staff appraisals, one-to-one supervision sessions, and performance management to support professional development and service standards.
- Deliver in-house training and psychoeducation sessions on trauma, domestic abuse, safeguarding, mental health, and recovery-focused practice.
Service Manager at Servol Community Services (2024-12 – 2025-06)
- Managing a 13-bed residential service for individuals with complex mental health needs, including personality disorders, bipolar disorder, and schizophrenia
- Overseeing care planning, staffing, safeguarding, and daily operations
- Supporting a multi-disciplinary approach in partnership with local authorities, CMHTs, and health professionals
- Leading and supporting staff to deliver trauma-informed, person-centred care
- Ensuring compliance with CQC regulations and organisational standards
Family Support Manager at The Forward Trust (2024-09 – 2024-11)
- Managed a team of 3 Family Practitioners across 5 sites, ensuring effective support delivery
- Conducted and supervised family risk assessments
- Facilitated referrals and signposted clients to appropriate services outside of organizational limits
- Delivered therapeutic interventions to large groups, promoting positive outcomes
- Participated in multi-agency meetings to coordinate care and management strategies
Resettlement Support Worker at The Clink Charity (2023-06 – 2024-08)
- Multi agency working towards pre and post release of male and female inmates
- Supporting clients with access to housing, children visitation and employment
- Conducting referrals and signposting where needed
- Delivering mental health sessions, once a week
- Recording data and reporting to management
Dispatch Manager at Hats Transport, St Georges Hospital (2022-06 – 2023-04)
- Managing and coordinating centralized team in an office, facilitating 32 Hospitals and 7 Community care centres
- Providing high quality engagement with vulnerable patients
- Conducting assessments and facilitating secure transport for mental health patients
- Liaising and planning with multi-agencies to reduce safeguarding risks and manage welfare of patient
- Collect data, assist in operations and frequently devise real-time solutions
- Overseeing Contractual agreements and adhering to commitments
Supported Housing Officer-Rough Sleepers at Peabody Housing Association (2019-10 – 2022-06)
- Managing 300 properties in Southwatk Borough and surrounding areas
- Providing resident meetings, summer fairs and community days with residents and families
- Conduct assessments and manage ASB cases, safeguarding concerns and eviction notices
- Attending court hearings and representing Peabody in evictions
- Working in a multi-agency team, working closely with drug/substance misuse charities
- Complete tenancy agreements and manage pre and post sign-up
- Recovering and managing rent arrears
Admin-Breast Department at Kingston Hospital NHS Trust (2019-03 – 2019-10)
- Collecting and preparing patients files for consultation
- Managing office stationary
- Minute taking for MDT meetings
- Booking appointments
- Managing reception if needed
- Typing dictated letters from consultants to send to patients
Adaptations Support to OT & Social Care at Guildford Borough Council (2019-03 – 2019-10)
- Assessed and completed verbal assessments with clients
- Completing assessments and booking consultations for clients
- Sourcing and offering additional support services to clients
- Tracking and complying with monthly data collection
- Track and manage case loads
- On call and providing out of hours support
Specialist Housing Officer at Reside Housing Association (2017-11 – 2019-02)
- Managing complex mental health and SEN clients. Reinforcing and providing safe homes
- Attending and assisting with Mental Capacity Assessments
- Facilitating and coordinating end of life care
- Assisting with Fire Risk Assessments
- Completing benefit assessments, appealing challenges
- Complying data and producing reports
- Actioning ASB cases and neighbourhood disputes
Integrative Therapist at Domestic Abuse Refuge / Hub (2023-11 – Present)
Volunteering at a Domestic Abuse Refuge / Hub
- Manage a caseload of clients with service users who are fleeing from domestic abuse
- Working with projects the Light Programme and The Freedom Project, promoting healing and empowerment.
- Collaborated with Sutton Community Connect to provide holistic, community-based support for individuals affected by domestic abuse.
- Ensuring that all interactions with service users are trauma informed.
- Provided support in building resilience and self-confidence through structured educational and emotional support sessions.
