Grace Matuwana

Compassionate and reliable Support Worker with over two years of experience delivering person-centred care to individuals with complex physical, emotional, and mental health needs. Newly qualified MSc Children and Young People's Nursing. Skilled in medication support, safeguarding, patient observation and working collaboratively with multidisciplinary teams.

Passionate about paediatric care and committed to providing safe, family-centred, high-quality nursing practice and continue to develop my clinical skills.

Health care assistant - Coventry University Hospital - Coventry

(2025-09)

• I provided compassionate, person-centred care to both children and adults, ensuring patients felt comfortable, respected, and supported throughout their stay.
• I worked closely with nurses and the multidisciplinary team to assist with personal care, observations, mobility, feeding, and meeting patients' day-to-day needs.
• I developed positive relationships with patients and their families by communicating in a calm, approachable, and reassuring manner.
• I remained organised and professional in busy ward environments, prioritising tasks effectively to maintain high standards of care and patient safety.
• I supported patients with both their physical and emotional wellbeing, encouraging independence while always maintaining dignity and empathy.

Support Worker - JN Recruitment - Birmingham

(2022-07)

• Deliver person-centred care to individuals with physical, emotional, and mental health needs.
• Support daily living activities including personal care, mobility, meal preparation, and medication assistance.
• Monitor patient wellbeing and report changes in condition or behaviour promptly.
• Maintain accurate, confidential records in line with organisational and regulatory standards.
• Work collaboratively with healthcare professionals, families, and multidisciplinary teams.
• Promote independence, dignity, and a safe, supportive environment.

Research & Campaign Volunteer - CARAG - Coventry

(2019-04)

• Supported research and campaigns focused on improving mental health services.
• Engaged with community members and vulnerable groups.
• Assisted in awareness activities and outreach initiatives.

Data Analyst Specialist Apprentice - Reading, UK

(2021-07 - 2021-12)

• Analysed business and customer data using Excel and CRM systems.
• Produced reports to support decision-making.
• Communicated findings to managers and stakeholders.

Retail Sales Assistant - Sunglass Hut - Perth, Australia

(2015-03 - 2016-01)

• Delivered high-quality customer service in a busy retail environment.
• Managed stock, displays, and customer enquiries.
• Handled payments and returns professionally.

Marketing & Promotion Volunteer - Outsource Australia

(2014-11 - 2014-12)

• Assisted with promotional activities and customer engagement.
• Supported marketing campaigns and events.

MSc - Children & Young People's Nursing - Coventry University (2024 - 2025)

MSc - Enterprise Resource Planning Management - Victoria University (2016 - 2017)

MSc - Supply Chain & Logistics - Victoria University (2014 - 2015)

BA - Business Management & Marketing - Brunel University (2011 - 2013)

High School - High School (2005 - 2010)